Senior Product Specialist

Serve as a technical and strategic advisor to enterprise customers working on identity security. The role combines customer engagement with product insight: you’ll explain complex capabilities to technical and executive audiences, support important deployments, and bring customer and market feedback into product planning.

• Present product roadmaps and strategic briefings to senior and executive stakeholders.
• Lead technical discussions and workshops covering authentication, fraud detection, risk analysis, and identity verification.
• Connect technical recommendations to customer business goals, compliance needs, and risk concerns.
• Support account teams and solution engineers during evaluations, proofs of concept, and production deployments.
• Gather customer feedback and market signals to inform product direction and long-term planning.
• Develop executive briefings, decision guides, technical demonstrations, and in-depth enablement materials.

• Five to seven or more years in identity and access management, cybersecurity, or a customer-facing technical role such as solutions engineering, technical account management, enablement, or consulting.
• Experience engaging credibly with executive-level stakeholders.
• Working knowledge of authentication standards and protocols such as OAuth, OIDC, SAML, FIDO, and passkeys.
• Strong presentation and communication skills, including the ability to explain technical subjects in terms of business value.
• Professional judgment and relationship-building skills for working with enterprise customers and internal leaders.

• Experience with multi-factor authentication, fraud and risk engines, behavioral analytics, or identity verification.

• Flexible, collaborative work environment.
• Benefits include paid time off and holidays, parental leave, healthcare, retirement programs, education reimbursement, and commuter support in some locations.