Technical Support Engineer II

Provide technical support for a data protection platform running on customer systems, including cloud and on-premises deployments. The work combines hands-on troubleshooting, cluster operations, performance analysis, and customer communication, with opportunities to feed deployment findings back to product engineering.

• Deploy, maintain, and operate customer clusters across locations and cloud environments.
• Investigate platform availability and performance, analyze diagnostics, and recommend tuning or capacity changes.
• Use Bash or Python scripts to collect and analyze logs from large clusters.
• Troubleshoot Linux and storage, networking, compute, and memory issues, including problems on CentOS.
• Support Power Shell commands and REST APIs, and develop scripts to automate platform tasks.
• Share operational feedback with product engineering and clearly explain technical issues to customers.

• A degree focused on storage, networking, or virtualization, or equivalent experience; the listing asks for at least five years of experience.
• Strong Linux knowledge, including the ability to diagnose kernel-level issues involving storage, networking, compute, and memory.
• Ability to interpret system diagnostics and communicate findings clearly in technical discussions and documentation.
• Familiarity with Linux debugging tools such as systemtap, tcpdump, ftrace, strace, Wireshark, gdb, or crash.
• Experience with NFS or SMB/CIFS, storage concepts, virtualization, and data protection technologies.
• Scripting experience with Python, Bash, or Power Shell.

• A master’s degree in storage, networking, or virtualization; distributed file system experience; performance analysis; or Linux platform architecture experience.

Eastern Canada is preferred to support shift coverage. Employees near core offices are expected to work there two to three days per week; candidates outside the area are expected to relocate before starting and have legal work authorization for the job location. The listed annualized pay range is $65,600-$82,000, with potential bonus or equity eligibility.

• Health and wellness coverage
• Vacation
• Paid holidays
• Refresh days
• Pension
• Life and disability insurance