Sage HCM Implementation & Support Manager

Guide organizations through implementing and improving Sage HCM, from early requirements gathering to launch and ongoing support. This client-facing manager role combines functional and technical consulting: you’ll translate HR and payroll processes into system configurations, coordinate delivery, and help clients resolve issues and get more value from their systems.

• Lead or support implementations, facilitating discovery sessions and turning business needs into practical system configurations.
• Configure employee structures, organizational hierarchies, policies, workflows, permissions, and timekeeping functions.
• Coordinate employee data conversion and validation, and support integrations with payroll, accounting, benefits, timekeeping, and other applications.
• Manage implementation tasks and deliverables, coordinate user acceptance testing, and help clients prepare for launch.
• Provide ongoing functional and technical support, investigate configuration or system issues, and explain solutions to clients.
• Lead client meetings, demonstrations, and training, while advising on system improvements and good practices.

• At least 5 years implementing, configuring, or supporting Sage HCM or a comparable HCM/HRIS platform.
• Strong understanding of HRIS processes and employee lifecycle management.
• Experience gathering client requirements and translating them into system configurations.
• Strong client-facing communication and consulting skills, with confidence leading meetings and training.
• Ability to manage multiple projects and support requests, investigate unfamiliar issues, and maintain accurate data.
• Strong analytical, problem-solving, and organizational skills.

• Direct Sage HCM experience and at least 3 years in HCM implementation or consulting.
• Background with time and attendance, payroll, benefits, HR workflows, data conversion, integrations, reports, or data extracts.
• Knowledge of payroll and accounting processes, consulting or managed services environments, and advanced Excel.