Claims Assistant Commercial P and C

Job Overview

CopperPoint has an exciting opportunity for a Claims Assistant – Commercial P&C! As a valued member of our Commercial Property & Casualty Claims team, you’ll play a critical role in supporting our mission to deliver exceptional service. In this position, you will assist claims adjusters throughout the intake, investigation, and resolution process while also independently handling low complexity claims from start to finish.

You’ll be the first point of contact for many of our customers—managing inquiries, providing timely updates, and ensuring a smooth and positive experience every step of the way.

• Support claims investigation and resolution as directed by claims adjusters, including obtaining law enforcement records, coordinating inspections, paying invoices, and obtaining documents from policyholders.
• Draft and send routine correspondence to policyholders and third‑party claimants.
• Respond to incoming communications from policyholders, claimants, and other third parties, resolving low‑complexity issues independently and escalating urgent matters as appropriate.
• Provide administrative support to adjusters, ensuring claim files in Guidewire are accurate, complete, and compliant with claims guidelines.
• Process simple claim payments as directed by claims adjusters.
• Handle low‑complexity claims (i.e., windshield claims).
• Intake, create, and assign commercial automobile, general liability, inland marine, and property claims in Guidewire Claims Center.

• High school diploma required; college degree preferred.
• Prior experience with insurance claims support or adjusting is preferred.
• Commercial insurance experience is a plus.
• Guidewire experience is helpful but not required.
• Intermediate knowledge of Microsoft 365 products.

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short‑term disability, long‑term disability, life insurance, a health savings account, a flexible spending account, and a 401(k) plan.
• Basic Life Insurance and AD&D at two times an employee’s annual salary;
  Short‑ and Long‑term Disability coverage;
  Employee Assistant Plan at no cost to the employee.
• Paid Time Off: 0.0692 hours per paid hour, totaling approximately 18 days per year, plus 10 paid holidays.

• $40,000.00 – $60,000.00 annually.
• Compensation may vary based on skills, experience, education, and location.
• Annual discretionary bonus may be included.

CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug‑free workplace.