Bristol West Liability Claims Representative

Workplace

Hybrid ( #LI-Hybrid ) – at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Participates in a training program to learn basic policies, practices, procedures, and strategies needed to become a Claims Representative. Trains to handle low to moderately complex claims promptly, proactively, and with a sense of urgency. Performs work under guidance and supervision of a trainer. Trainee is required to pass an exam at certain phases of the training program. Trainees who successfully complete this training program may be placed into a Claims Representative role of equivalent salary grade.

• In a supervised learning environment, trains to adjust low to moderately complex claims.
• Learns skills such as conducting thorough investigations, establishing damages, determining liability, negotiating settlements, making claim payments, confirming policy coverage, and explaining claim determination to parties incident to the claim. Works in electronic claim files to handle assigned claims within designated authority.
• Learns to manage diaries, update claim files and move them to closure according to established procedures and job aids provided for training purposes. Trains to inspect vehicles and property to assess claim related damage.
• Learns to estimate repair or replacement costs. Learns to determine and report on subrogation potential. Reports theft, fraud, and arson losses as required by state and industry regulations.
• Trains to interact professionally and courteously with stakeholders including policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and country fraud and arson specialists, special investigators, attorneys, medical professionals and other persons incident to the investigation and processing of claims. Acts as a representative of the company. Seeks to grow job knowledge and incorporates new information into daily tasks.
  
  Performs other duties as assigned.

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information at normal speaking levels with or without correction.

Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

High School Diploma or equivalent required. Bachelors degree preferred. Other:
Must obtain adjusters license in states where required.

Some experience in insurance or a related field preferred. Claims experience preferred.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Life Insurance, Paid Time Off. For more information, review "What we offer" on

Job Location(s): US - AZ - Phoenix, US - OK - Oklahoma City, US - TX - Dallas

Anticipated Final date to receive applications:
At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.