Bristol West Liability Claims Representative

Bristol West Liability Claims Representative

We are Farmers! At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high‑performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other.

We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award‑winning, equal‑opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well‑being of our people through our extensive suite of benefits, as well as the well‑being of the communities we serve through employee volunteer programs and nonprofit partnerships.

Helping others in their time of need isn’t just our business—it’s our culture!

Workplace:
Hybrid (#LI‑Hybrid). Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

Job Summary:

Participates in a training program to learn basic policies, practices, procedures, and strategies needed to become a Claims Representative. Trains to handle low to moderately complex claims promptly, proactively, and with a sense of urgency. Performs work under the guidance and supervision of a trainer. The trainee is required to pass an exam at certain phases of the training program. Trainees who successfully complete this training program may be placed into a Claims Representative role of equivalent salary grade.

Essential Job Functions:

• In a supervised learning environment, trains to adjust low to moderately complex claims.
• Learns skills such as conducting thorough investigations, establishing damages, determining liability, negotiating settlements, making claim payments, confirming policy coverage, and explaining claim determination to parties incident to the claim. Works in electronic claim files to handle assigned claims within designated authority.
• Learns to manage diaries, update claim files and move them to closure according to established procedures and job aids provided for training purposes. Trains to inspect vehicles and property to assess claim related damage.
• Learns to estimate repair or replacement costs. Learns to determine and report on subrogation potential. Reports theft, fraud, and arson losses as required by state and industry regulations.
• Interacts professionally and courteously with stakeholders including policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and country fraud and arson specialists, special investigators, attorneys, medical professionals and other persons incident to the investigation and processing of claims. Acts as a representative of the company. Seeks to grow job knowledge and incorporates new information into daily tasks. Performs other duties as assigned.

Physical Actions:
This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0‑10 pounds without assistance.

Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended…