UA Associate - Middle Markets; Phoenix, AZ

UA Associate - Middle Markets (Phoenix, AZ)

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Middle Markets team. The role supports experienced Underwriters in reviewing and analyzing risks, applying research and analytical skills to assess risk and grow your career.

The position is hybrid; the successful candidate will work from one of our North American offices in Phoenix, AZ.

• Review, evaluate, and summarize risk exposures, controls, loss history, and financial condition to assist underwriting decisions on submission acceptance or declination.
• Follow instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc., to accurately quote and issue policies.
• Provide account servicing support in collaboration with Underwriters and Managers, handling end‑to‑end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Respond to written, verbal, and telephone inquiries promptly under close supervision by Underwriters and/or Managers, working collaboratively with assigned Underwriters.
• Support Underwriters with broker, agent, distributor, and customer interactions by providing basic customer service skills.

• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
• High School Diploma or equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
• Knowledge of data collection and analysis

• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Superior skills in relationship building, active listening with customers and coworkers
• Enjoys working with details and providing accurate data in a timely manner
• Self‑directed to meet deadlines
• 5% travel required

The pay range for this position is $48,609.60 – $70,000.00, plus a short‑term incentive bonus of 5%. Additional benefits include competitive pay and comprehensive benefits for employees and their families.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033.

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.