Underwriting Operations Team Lead
Listed on 2026-10-16
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Insurance
Risk Manager/Analyst
Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.
Mini Co has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, Mini Co is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures.
The Team Lead Underwriting Operations will work a hybrid schedule from our Phoenix AZ office
Lead Mini Co’s Underwriting Support Team and operational workflows, with responsibility for team development, Concept One (C1) subject-matter expertise, New Business and Renewal support processes, agency-operations coordination, vendor/BPO governance, system testing, and cross-functional process improvement.
Responsibilities
:
- Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations.
- Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements.
- Conduct regular team meetings, coaching, goal setting, and performance reviews.
- Serve as the primary Concept One SME and liaison across Underwriting, IT, Accounting, and vendors.
- Troubleshoot system issues and maintain policy, reporting, and data integrity.
- Coordinate system updates, business requirements, testing/UAT, and enhancements.
- Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls.
- Lead process improvements, audits, system implementations, and special projects.
- Support Bill It Now and related Underwriting/Accounting workflows.
- Partner with Jencap Compliance, Legal, carriers, and corporate
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