Workers' Claim Supervisor

Position Title: Workers' Compensation Claim Supervisor
Location: Phoenix, AZ - Hybrid schedule after initial training period.
Schedule: 8:00 am - 4:30pm (MST)
Salary Range: $90,000 - $98,000

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Workers' Compensation Claim Supervisor is responsible for the investigation, adjustment, and supervision of assigned claims. This position serves as the dedicated claim supervisor for a single municipal account, providing leadership, oversight, and strategic direction to a team of approximately 4–5 claims professionals supporting the account. This position may be used as an advanced training position for consideration for promotion to a management position.

The incumbent is accountable for the quality of claim services as perceived by CCMSI clients and in accordance with Corporate Claim Standards, while ensuring exceptional service delivery, client satisfaction, and operational performance for the dedicated municipal program.

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

• 10+ years of Workers’ Compensation claims handling experience
  , including full claim investigation, evaluation, and resolution.

• Prior supervisory or people-lead experience within Workers’ Compensation.

• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.

• Strong understanding of Arizona
  Workers’…