Commercial Account Manager

Insurance Professionals of Arizona, proudly located in East Mesa, has been serving individuals, families, and businesses with comprehensive insurance solutions since 2008. The agency emphasizes personalized customer service and leverages multiple carriers to offer competitive options tailored to each client’s needs and budget. Focused on delivering the right protection at the right price, Insurance Professionals of Arizona supports customers throughout Mesa, Gilbert, Chandler, and across the state.

Team members work in a collaborative environment that values integrity, client education, and long‑term relationships with the community.

The Commercial Account Manager is a full-time, on-site role based in Phoenix, AZ, responsible for managing and growing a portfolio of commercial insurance accounts. Daily responsibilities include advising clients on coverage options, preparing quotes and proposals, processing policy changes, and handling renewals and endorsements. The role involves proactively responding to client inquiries, resolving service issues, and coordinating with carriers to ensure accurate and timely policy administration.

The Commercial Account Manager collaborates with producers and internal team members to identify new business opportunities, support sales initiatives, and maintain high standards of customer satisfaction. This position also includes maintaining detailed account records, ensuring compliance with agency and carrier guidelines, and contributing to a positive, professional office culture.

• Candidates should possess strong Account Management skills, including organizing portfolios, tracking renewals, and maintaining detailed client records.
• Candidates should possess excellent Customer Service and Communication skills to build relationships, explain coverage clearly, and respond promptly to client needs.
• Candidates should possess solid Insurance knowledge, particularly in commercial lines, with the ability to analyze coverage and interpret policy language.
• Candidates should possess Sales-related skills, such as identifying opportunities, supporting producers, and contributing to new business growth.
• Active Property & Casualty insurance license or the ability to obtain one within a defined timeframe.
• Experience in an agency or brokerage environment, preferably handling commercial accounts.
• Proficiency with insurance management systems, carrier portals, and common office software (e.g., "Microsoft Office").
• Strong attention to detail, time management, and the ability to prioritize in a fast-paced environment.
• High level of professionalism, integrity, and a collaborative approach to working with colleagues and clients.