Vital Records Educator

VITAL RECORDS EDUCATOR

Department:
Arizona Department of Health Services

Location:

150 N 18th Ave., Phoenix, AZ 85007

Salary: $50,600
• Grade: 20

Under the general direction of the Education and Systems Services Manager for Vital Records, this position is an integral part of the office and will maintain a close, direct, and working relationship with all levels of management. The position will support the Bureau of Vital Records (BVR), its partners, stakeholders and customers. The incumbent will independently develop and maintain various forms of educational and training materials including creating training videos and providing live online and in‑person instruction;

schedule and conduct training sessions for a variety of statewide partners including funeral home partners, county vital records offices, midwives, hospitals, physicians, medical certifiers, clinics, medical examiners, tribal law enforcement authority, BVR internal users and other similar end users. Performs quality assurance reviews and monitors the work products of BVR and its partners for accuracy and potential educational or training needs.

• Develop educational training materials, identify training needs of end users, schedule and conduct training and site visits throughout Arizona.
• Develop quality assurance reports and analyze data reports; identify data errors and develop and implement plans to improve data quality.
• Provide training and software system testing, become a software system user expert for the BVR to test software systems ensuring that system development, enhancements, or changes meet the needs of the office and statewide partners.
• Participate in testing, system configurations, system release notes for system releases during business and non‑business hours.
• Interpret, develop and implement relevant vital record operational rules and regulations to work activities.
• Resolve the most unusual or most complex complaints with a high degree of discretion.
• Oversee and compose correspondence dealing with vital records that requires considerable discretion and perform related work as required.
• Other duties as assigned (typically 5%–10%).

• Data assessment and evaluation.
• Automated system solutions and effective training methodologies.
• Rules, regulations, policies, procedures, data systems and all other applicable Arizona statutes.
• Customer service including general office procedures and practice, general rules, regulations, and policies and procedures of the Bureau of Vital Records.
• Public health principles including an understanding of strategies that encourage and promote compliance when working with stakeholders.
• Program planning, evaluation, and monitoring.
• Performance Management (PM), Continuous Quality Improvement (CQI) and Lean methodologies.

• Interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies.
• Database and systems development.
• Establishing priorities.
• Time and project management.
• Tracking issues resolution to resolve data quality issues.
• Critical thinking and problem‑solving techniques and resolutions.
• Excellent oral and written communication skills.
• Provide guidance and expertise in the development and implementation of the program.
• Review and evaluate program activities analytically and to develop effective plans and methods for program improvement.
• Developing performance and productivity standards.
• Be decisive and take a lead role during emergency situations when collaborating is not possible or practical.

• Determine audiences for training sessions.
• Schedule training sessions throughout the state, run data quality reports and conduct follow‑up with data submitters.
• Alter timetables to coordinate with other sections.
• Apply actions to resolve customer complaints and administrative problems.
• Interpret and apply laws, rules and procedures.
• Manage multiple projects and time demands.
• Be a good listener and interpret issues raised by customers, and seek solutions to resolve issues.
• Learn, train and operate computer systems and software as well as equipment.
• Perform assigned tasks in a…