Inbound Telephone Representative

Join to apply for the Inbound Telephone Representative role at NATIVE HEALTH

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well‑being.

Healthy People in Healthy Communities.

• Medical, Vision, and Dental Insurance
• Retirement Benefits – Up to 5% Matching Contribution
• Paid Time Off / Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program

Starting Hourly Pay: $16.88

The Inbound Telephone Representative (ITR) for NATIVE HEALTH is part of the team that provides healthcare services to our community. The ITR greets inbound callers in a friendly, welcoming manner, assists the caller through transferring calls to the appropriate team members, answers questions, and provides general information. The ITR is supervised by the Executive Assistant to the CEO.

• Answer a high volume of incoming telephone calls in a professional and polite manner with a quick response rate.
• Assist with making new patient appointments through the EHR system.
• Transfer calls to the appropriate NATIVE HEALTH team members.
• Provide information about NATIVE HEALTH services.
• Support the organization as needed.

• High School Diploma or GED equivalent.
• One year experience in the customer service field.
• Must possess a valid and unrestricted Arizona driver’s license within 30 days of hire if applicant is from out-of-state; no DUI/DWI or reckless driving convictions in the last five years; no more than two at‑fault accidents in the last three years; must maintain a valid Arizona driver’s license during employment; must be insurable under NATIVE HEALTH’s liability auto policy.
• Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed.
• Must pass substance abuse testing upon employment and submit to random testing during employment.
• Must provide an updated immunization (IZ) record at the time of employment.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
• Must obtain a First Aid/CPR Card within ninety (90) calendar days of employment and maintain a valid CPR Card during employment.

• Ability to provide a positive team‑oriented environment.
• Customer service oriented.
• Proficient knowledge of telephone operation.
• A positive thinker.
• A helpful nature.
• Proficient with computer‑based applications such as MS Office, Adobe, and financial applications.

Native Health complies with all state and federal requirements, including EEOC requirements.

Entry level

Full‑time

Other

Hospitals and Health Care