Intake Paralegal - Bilingual; Tue-Sat

Thompson Law Injury Lawyers vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world‑class service and record‑setting results. We have built a spectacular team that delivers on those ideals, driving incredible growth and opportunity.

We are seeking an Intake Paralegal for our Phoenix office.

About the job:

This is a fast‑paced, client‑focused role within a collaborative team environment. As an Intake Paralegal, you will be the first point of contact for potential new clients, handling calls and in‑person interactions with empathy and professionalism. The position involves conducting intake interviews, addressing client concerns, coordinating with paralegals and investigators, and performing related administrative tasks to ensure a smooth onboarding process.

Schedule:

• Tuesday – Friday: 8:00 AM – 5:00 PM
• Saturday: 3:00 PM – 11:00 PM

• Answer and manage incoming calls from potential clients promptly and professionally.
• Conduct client intake interviews over the phone and in person with accuracy and compassion.
• Address client questions and concerns; elevate matters to paralegals or investigators as needed.
• Maintain detailed and organized records in the case management system.
• Provide exceptional customer service and ensure a positive first impression of the firm.
• Assist with administrative tasks related to intake and case setup.

• Bilingual in English and Spanish (verbal and written).
• 1–3+ years of experience in a law firm environment.
• Minimum 1 year as an intake paralegal (personal injury experience strongly preferred).
• Proficiency in computer applications and administrative processes.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally with clients, attorneys, and staff both in person and over the phone.

Total Compensation Package:

• Competitive Hourly/Salary ~ Depending on experience level
• Excellent Bonus structure
• We cover 100% of your health insurance (FREE MEDICAL INSURANCE)
• Free life insurance coverage
• Dental/Vision
• FSA/HSA
• PTO
• 401(k)

Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!