Director of Paralegal Operations

Director of Paralegal Operations

(a.k.a. The Ultimate Paralegal Leader, Coach, and Ops Powerhouse)

We’re The Husband & Wife Law Team — and if you’ve seen our Tik Toks, you already know we’re not your typical law firm.

We take our work seriously, but we don’t take ourselves too seriously. We believe in:

• Big hearts
• Big results
• Big personalities

Our mission is simple:
To thoughtfully guide people through adversity to their best possible outcome.

• Make a real difference every day. Your work directly improves people’s lives when they need help most — that’s purpose, not just a paycheck.
• World-class service isn’t a slogan — it’s what we deliver. We pursue excellence in every interaction and every case.
• Be part of a passionate team. We support and celebrate one another so we can serve clients with empathy, respect, and integrity.
• Hands-on, high-impact work. You’ll become a master of your role, collaborate with experts, and engage in work that truly matters.
• Grow and own your role. We empower independent thinkers who take ownership and help evolve systems for even better client outcomes.
• A positive, inclusive culture. We embrace fun, encouragement, and a shared mission — helping clients and our community — as part of our everyday work.
• Low turnover because people want to stay. Stability isn’t boring here — we do this “treat people awesome” thing.
• Be part of something bigger. We don’t just work here — we give back, we grow together, and we do it with passion, compassion, and purpose.

This is not a “sit-behind-a-desk-and-manage-spreadsheets” job.

As our Director of Paralegal Operations
, you’ll be the heartbeat behind our legal support teams — leading Paralegal Managers, leveling up operations, and making sure our pre-lit and litigation teams are firing on all cylinders.

You’ll work directly with firm leadership, attorneys, and managers to:

• Scale smart
• Lead with heart
• Build systems that actually work
• And create an environment where paralegals thrive, not burn out

If you love building teams, updating processes, and being the calm, confident leader people trust — keep reading.

• Coach, mentor, and empower Paralegal Managers to be strong, confident leaders.
• Build leadership pipelines, succession plans, and career paths people are excited about.
• Partner with our People Team on hiring, onboarding, performance reviews, and growth plans.
• Create a culture of accountability + encouragement + excellence
  .

• Design and optimize workflows across pre-litigation and litigation teams.
• Make sure work is distributed fairly and efficiently — no chaos, no guesswork.
• Track KPIs, caseloads, and performance metrics to spot issues before they become problems.
• Conduct audits to ensure compliance, documentation accuracy, and top-tier client service.

• Partner with legal leadership to improve how we work — not just what we do.
• Lead rollouts of new systems, tech, training programs, and process improvements.
• Be the go-to connector between paralegals, managers, and executives.
• Support CLE tracking and ongoing education so our teams stay sharp and confident.

• Work closely with Intake, Attorney, and Support teams to streamline communication.
• Help implement new tools, systems, and workflows without disrupting the team.
• Break down silos and build trust across departments.

• Champion a client-centered mindset in every process and decision.
• Make sure our teams deliver a world-class experience rooted in empathy, clarity, and responsiveness.

You’re a Great Fit If You:

• Have 7+ years of legal experience, including 3+ years leading teams.
• Know civil litigation inside and out (pre-lit and litigation).
• Have successfully led high-performing teams in a law firm or professional services environment.
• Are confident, emotionally intelligent, and an excellent communicator.
• Love data and people — and know how to balance both.
• Are comfortable with legal tech and cloud-based case management systems.
• Think strategically but aren’t afraid to roll up your sleeves and execute.

• Have experience in plaintiff-side personal injury.
• Have built or scaled operations during periods of growth.
• Love mentoring leaders and watching people win.