Personal Injury Intake Specialist

West Coast Trial Lawyers is a top-ranked personal injury firm known for its aggressive litigation approach and proven trial results. With over $2 billion recovered for clients, we handle complex, high-stakes cases against major corporations.

We are seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries and facilitate the intake and onboarding process. The ideal candidate has a strong background in personal injury, excellent communication skills, and the ability to assess potential cases while providing a professional and empathetic client experience. This position requires strong attention to detail, sound judgment, and the ability to manage a high volume of inquiries in a fast-paced legal environment.

• Serve as the primary point of contact for prospective clients, managing inbound calls, emails, and referrals promptly and professionally
• Conduct comprehensive intake interviews to gather accident details, injury information, insurance coverage, and other relevant case documentation
• Perform preliminary case screenings to identify potential personal injury claims based on the firm's established criteria
• Clearly explain the firm's intake process, services, and next steps to prospective clients
• Assist qualified prospective clients with completing intake forms, retainer agreements, and required onboarding documentation
• Coordinate with attorneys and case managers to ensure timely case review and a seamless transition of accepted clients
• Maintain accurate and up-to-date client information, intake records, and case documentation in Abacus Law and Filevine
• Follow up with prospective clients regarding outstanding information, documentation, and next steps
• Ensure all client interactions are handled with professionalism, empathy, and confidentiality

• Minimum of 3–5 years of experience in personal injury intake or case management (required)
• Bilingual in English and Spanish (required)
• Strong understanding of personal injury claims, intake procedures, and client onboarding
• Excellent verbal and written communication skills, with the ability to engage prospective clients professionally and empathetically
• Experience conducting detailed intake interviews, gathering case information, and identifying potential claims.
• Familiarity with Abacus Law and Filevine is a plus
• Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Strong organizational, time management, and follow-up skills
• Ability to handle sensitive client information with professionalism and confidentiality

$21.00-$23.00 per hour

West Coast Trial Lawyers offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, paid time off, sick leave, and holidays, along with firm-sponsored team lunches.