Dispatcher, Supply Chain​/Logistics

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve, we are investing in strong, forward-thinking talent to support our long-term success.

Position Overview

At Foundation Building Materials (FBM),
Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.

Key Responsibilities

• Dispatching & Logistics Management
  • Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
  • Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff
  • Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
  • Provide instruction to drivers if a logistical or customer service issue should arise
  • Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
• Logistics Oversight
  • Manages the material accuracy/verification process for each truck pre-delivery
  • Monitors and reports (as needed or requested) on labor costs for each delivery
• Communication & Service
  • Establishes, builds, and maintains customer relationships
  • Communicates effectively with customers, sales, and management regarding delivery statuses
  • Professional, courteous, and ongoing contact with customers before, during and after a sale
  • Communicate any concerns or issues directly to Branch Manager
• Must attend all required meetings in relation to deliveries and overall company
• Miscellaneous
  • Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
  • Adhered to all company policies and procedures, DOT and OSHA standards
  • Other duties as assigned

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge/ data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to “take charge” and be pro-active when necessary
• Strong written and verbal communication skills
• Ability to quickly read a road/ geographical map and communicate directions to someone else
• Demonstrated effective (polite, organized, questioning) telephone skills
• Flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Strong organizational skills
• Approaches job assignments with positive "can do" attitude
• Effective interpersonal skills with customers and peers
• Demonstrated ability to follow instructions with limited guidance

Reports To

Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a…