Operations Manager

Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements.

Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Transdev is proud to offer:

• Competitive compensation package of minimum $66,560 – maximum $87,360

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 6 days

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities:

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift

• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)

• May be assigned to attend meetings with the client to represent SOM or other functional managers

• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly

• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

• Participate in Lean/Kaizen, and other Operational Excellence initiatives

• Interpret metrics, finds opportunities and implements actions to drive results

• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives

• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining;
  Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations

• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution

• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs

• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy

• Interacts with and assists passengers as necessary

• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation

• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.

• Maintains routine records and performs a variety of clerical work activities related to the property operation

• Maintains high degree of confidentiality of all information

• All other duties as assigned

Required

Education and Experience:

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams

• Preferred Education:
  
  Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge

Skills and Abilities

(KSAs):

• Knowledge of service area and ability to read a map/digital map directions

• Ability to use a computer to generate reports…