Assistant Manager, Quality Control Operations

Assistant Manager, Quality Control Manage outbound fulfillment quality standards and implement process improvements

Location:

Phoenix, Arizona, United States

Compensation: $59,609 - 80,912 USD / year

Job Tags:
Operations

This role will be responsible for helping to manage the Quality and Enablement team within the outbound (fulfillment) operations organization. This includes but is not limited to establishing reports and analyzing KPIs, creating and validating SOPs, partnering with cross functional departments and leaders, analyzing audit reports and identifying anomalies to provide SMART action plans, facilitating onboarding, audits and training as needed.

Our ideal candidate works well independently, possesses a strong entrepreneurial spirit and leadership abilities, and brings a positive attitude that will help drive the business forward.

Provide feedback to the fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process.

Initiate and maintain regular communication with stakeholders (i.e. customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes.

Supervise staff, including scheduling and training, and additional duties as needed.

Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Minimum Requirements:

• 3+ years of experience in auditing, process analysis, e-commerce production, training or related fields.
• Minimum of 1 year experience supervising a staff of at least 5, preferably in a warehouse environment.
• Experience working in a distribution center within Outbound operations.
• Strong knowledge of adult learning principles.
• Comfortable working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Proficiency with Google Suite (Forms, Docs, Sheets, Slides, etc.).
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence.
• Exceptional attention to detail and organization skills.
• Ability to 'push the envelope' to always improve customer SLA's and value-added services.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style.
• Adaptability and openness to change.
• A growth mindset with a solutions focus.

Preferred Requirements:

• College degree.
• Experience working in a distribution center within Outbound operations.

Compensation, Benefits, + Perks:

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site.
• Employee Stock Purchase Plan.
• 401K with Company Match.
• Medical, Dental & Vision Insurance.
• Paid Parental Leave.
• 9 Paid Company Holidays.
• Flexible Time Off (With Manager Approval).
• State of the art, climate-controlled warehouse facility.

The expected salary range for this role is $59,608.80-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.