Regional Operations Leader, P&C

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As a majority employee‑owned organization, the Gibson team is committed to providing exceptional service, incorporating best practices, and giving employees access to tools and resources that help them find and own their edge.

Our core values are lived in our business and fuel our culture.

• Create a Great Experience
• Do the Right Thing
• Play for Each Other
• Pursue Growth
• Own Your Future

The Regional Operations Leader plays a critical role in shaping employee experience, supporting growth, and driving operational excellence in our expansion markets. The ideal candidate thrives in a fast‑paced, people‑centered environment, anticipates needs before they arise, and embodies Gibson’s values in every interaction — driving efficiency, connection, and organizational excellence.

Leadership, Culture & Team Development

• Provide recommendations and business cases to evaluate advances in the value proposition for Mountain West advancements.
• Work directly with Managing Partner, and in partnership with the P&C Practice Leader and COO, to execute on organizational design strategies.
• Achieve KPIs and operational metrics established by Managing Partner and COO.
• Contribute ideation and ensure adherence to client experience core processes as a Team Leader.
• Contribute to Team Leader peers regional insights into core processes as well as to West specific solutions.
• Collaboration to create, implement and train processes and initiatives within and across teams.
• Lead, manage, and hold accountable service team members across the West Market.
• Coach and develop talent through feedback and day‑to‑day interactions.
• Serve as backup to team personnel as needed.
• Partner with Managing Partner on market presence, cultural initiatives, and cross‑team integration.
• Collaborate with Sales Team Leaders on solutions, relationships, and finalist presentations.
• Contribute regional strategic insights to P&C budget process.
• Champion internal relationship building and flexible workforce culture.

Carrier Relationships

• Lead regional carrier partnerships and resolve issues impacting the service team.
• Communicate key dynamics to leadership and sales partners.

Recruiting & Talent Pipeline

• Support recruiting efforts through interviews, informal conversations, and collaboration with Human Resources.
• Partner with Managing Partner, P&C Practice Leader and COO on selection decisions.

Client Experience

• Serve as Client Executive for 2‑4 clients leading planning, innovation and retention.
• Conduct client education and enrollment meetings as required.

Tools & Processes

• Use agency management systems consistently and ensure adherence to processes.
• Learn and apply Sightline process to collaborate with new business sales and existing clients.
• Assist with new business and renewal submissions.

Office Operations

• Support office relocations and resource functionality in partnership with IT/Administration.

You might be a great fit for this role if you:

• Have a passion for coaching and developing others.
• Possess strong communication and facilitation skills.
• Have the ability to deliver exceptional client experiences.
• Strong prioritization and adaptability.
• Have a high attention to detail with strong analytical skills.
• Have the ability to build relationships across diverse personalities.
• Proficient in Microsoft Office and agency tools.
• Are persistent and possess problem‑solving ability.

Required

• 5+ years of experience in a similar role within the risk management industry.
• Property & Casualty License.

Preferred

• CIC designation.
• Previous leadership experience.

• Founded in 1933
• Majority Employee‑Owned
• Business Insurance Top 100 U.S. Broker
• Designated as one of the Best Places to Work
• Locations in South Bend, IN;
  Fort Wayne, IN;
  Indianapolis, IN;
  Chicago, IL;
  Kalamazoo, MI;
  Phoenix, AZ;
  Tucson, AZ;
  Salt Lake City, UT
• A member of the Unison Risk Advisors platform of companies
• Comprehensive benefit offering available to choose from

We exist to pursue the best interests of our clients. And we do it together, sharing what we learn from client to client, moment to moment, and digging deeper to see things others can’t — that’s how we get to the proactive side of insurance, where our clients really gain their edge.

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