Branch Operations Manager

Branch Operations Manager at Viking Group, Inc.

At Viking, we build fire protection equipment and peace of mind. With over 100 years of experience, we are driven by our values: innovation, integrity, and deep commitment to safety. If you seek a career where your work truly makes an impact, where ideas are welcomed and growth is encouraged, Viking is the place for you. Join us and help protect what matters most!

The Branch Operations Manager is responsible for all safety, administrative, personnel, financial and internal functions of the location. They provide leadership to staff to optimize business performance, service, productivity and quality and are accountable for key performance metrics.

• Provides leadership role in ensuring a safe work environment.
• Maintains compliance with applicable government regulations and ensures environmental health and safety responsibilities are followed.
• Conducts monthly safety meetings and routine audits.
• Maintains DOT compliance on drivers and vehicles.
• Ensures the highest standards for safety and housekeeping in compliance with company policies.
• Provides leadership to multiple departments – Customer Service, Warehouse, Fabrication.
• Ensures company SOPs are followed in Fabrication and Warehouse.
• Maintains communication between the branch and District Operations Manager.
• Understanding of P&L, Budget and Capital Planning.
• Initiates and builds customer relationships with existing and new customers.
• Addresses and resolves customer complaints in a timely manner.
• Ensures product shipped is of high quality, on time and complete.
• Develops multi‑year branch business plan.
• Manages operations so that productivity and budgetary goals are met.
• Ensures appropriate staffing levels to meet service, financial and operational demands.
• Responsible for hiring, training, development and retention of associates.
• Conducts new employee interviews and annual employee reviews.
• Ensures all duties of the business are covered.
• Performs other duties as assigned.

• 4‑yr degree or equivalent leadership experience.
• Excellent communication skills, ability to express well‑reasoned independent thought.
• 2‑yr management or leadership experience.
• Proficient in all aspects of MS Office.
• Ability to consistently deliver projects on time and on budget.
• Customer service experience.
• Ability to develop and execute business plans.
• Previous experience with P&Ls, Budget and Capital Planning.
• Forklift experience.
• Experience in handling multiple projects and jobs at one time (multi‑tasking).

• Medical, Dental
• Flexible Spending Accounts
• Vacation and Holidays
• Life Insurance
• 401k
• Tuition Reimbursement
• Fitness Center Reimbursement
• Boot Reimbursement

Mid‑Senior level

Full‑time

Management and Manufacturing

Wholesale Building Materials