Senior Manager, Learning & Development

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

Valon Mortgage Servicing is dedicated to delivering a modern, homeowner-first servicing experience across the full lifecycle of home ownership. Our teams support homeowners through everything from day-to-day account servicing to complex collections, default, and resolution processes, serving as a trusted partner during some of the most critical moments of home ownership. Grounded in deep mortgage industry expertise and a strong commitment to compliance, Valon’s servicing organization brings our mission of championing home ownership to life through clarity, care, and operational excellence.

The Learning & Development (L&D) team empowers employee growth by developing the knowledge, skills, and capabilities required to deliver outstanding performance ough thoughtful program design, high-impact facilitation, and continuous improvement, L&D enables our teams to adapt, comply, and excel in a rapidly evolving servicing environment.

As Senior Manager, Learning & Development, you will provide strategic and operational leadership for learning initiatives that support all mortgage servicing departments. This role is responsible for owning the end-to-end learning strategy while remaining actively engaged in content creation, facilitation, and execution.

You will lead and develop a team of trainers while personally setting the bar for training quality, consistency, and effectiveness. This role will build upon the foundation established by the previous leader, bringing stronger strategic direction, scalable content development, and elevated leadership rigor to Valon’s learning programs.

The Senior Manager will oversee New Hire Orientation, Manager and Leadership training, and ongoing compliance and role-based training for individual contributors. Success in this role requires the ability to operate at both a high strategic level and a hands‑on, day-to-day level in a fast-paced, high-growth environment.

Learning Strategy & Ownership

• Own the Valon Mortgage Servicing learning strategy, aligning programs with business goals, regulatory requirements, and operational priorities.

• Partner with leaders across CX, Operations, Compliance, and Legal to identify skill gaps and learning needs.

• Build and scale effective learning programs with clear success metrics.

Program Design & Delivery

• Design and evolve training for new hires, role-based learning, leadership development, and compliance.

• Develop and review high-quality training materials and assessments.

• Facilitate engaging virtual and in‑person training, including New Hire Orientation and manager programs.

Team Leadership

• Lead, mentor, and develop a team of trainers and learning professionals.

• Set priorities and balance…