Property Manager; Stepping Stone

Property Manager (Stepping Stone)

Join our team at Native American Connections! Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma‑informed care grounded in respect and tradition.

Monday - Friday, 8:00 am – 5:00 pm

Location:

1311 N 14th St, Phoenix, AZ 85006

Under the direction of the Portfolio Manager, the Property Manager I oversees daily operations, optimizes financial performance, and ensures an exceptional living experience for our residents. The position manages rent collections, implements procedures for delinquent accounts, processes applications, and complies with budgets.

• Ensure lease‑up occupancy and funding deadlines are met.
• Review and approve rental applications for accuracy and property‑specific qualifications.
• Conduct move‑in orientations, reviewing all policies, rules, and rental terms with new residents.
• Collect rents promptly, adhering to agency policies, and manage rent documentation and evictions when necessary.
• Provide monthly updates to Supervisors on outstanding rents and collection efforts.
• Prepare and process all bank deposits, ensuring proper rent posting in Property Management software.
• Complete all required income documentation in accordance with LIHTC/HOME regulations.
• Ensure full compliance with all property and LIHTC/HOME program requirements, working closely with the Asset Manager.
• Monitor unit turnover processes and coordinate with Maintenance to minimize income loss from vacant units.
• Handle move‑ins and move‑outs, ensuring thorough apartment inspections during check‑ins and check‑outs.
• Respond to emergency situations promptly, reporting accidents and preparing appropriate documentation.
• Maintain ongoing communication with residents, applicants, vendors, and internal teams to ensure smooth property operations.
• Ensure that residents are provided with a clean and well‑maintained community.
• Assist in resolving resident complaints.
• Adhere to Fair Housing practices and regulations at all times.
• Demonstrate problem‑solving and conflict resolution skills when addressing customer concerns.
• Work directly with the Portfolio Manager in preparing the annual operating budget for the property.
• Perform additional duties as assigned by the Portfolio Manager or supervisor.
• Provide flexibility for after‑hours, evening, and weekend calls and work when needed.

• High school diploma or GED required.
• One (1) to three (3) years of experience in property management.

• MS Office proficiency
• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Demonstrate excellent written and oral communication skills.
• Excellent customer service skills.
• Critical thinking, problem‑solving, organizational, and time‑management skills.
• Ability to work well with others in a team approach.
• Knowledge of One Site is a plus.
• Outstanding phone etiquette.

• Able to sit, stand, and walk with/without accommodations.

Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

Native American Connections is a drug‑free workplace with safety‑sensitive jobs. Use of alcohol and legal or illegal drugs impair and alter employees’ judgment, resulting in increased safety risk, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

This position is considered exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non‑exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.