Training & Quality Supervisor

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: Arizona, Phoenix (PHX)

The Training and Quality Supervisor (TQSU), under the direction of the (Regional) Training Manager, will be responsible for the organization, implementation, facilitation of, and reporting on, a wide range of training and quality initiatives that enhance

At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:

The Training and Quality Supervisor (TQSU), under the direction of the (Regional) Training Manager, will be responsible for the organization, implementation, facilitation of, and reporting on, a wide range of training and quality initiatives that enhance the effectiveness and engagement of the workforce and contribute to the DHL eCommerce strategy to be the Employer of Choice and Quality Leader in the assigned Distribution Center.

This includes the DHL Onboarding program for hourly staff, Compliance and Safety training, and Quality Assurance. The DC Training and Quality Specialists report into this role.

All programs are to be delivered in line with the 5 guiding principles focused on increasing employee engagement and retention:

The Training and Quality Supervisor (TQSU) is a role model for the DHL Strategic Framework and infuses the mission, vision, values, and attributes of:
As One, Right the First Time, Can Do and Passion into the new hire and employee experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Leads, organizes, facilitates, and implements all aspects of the New Hire Onboarding program including the continual program training modules (held after initial program completion: 30, 60, 90 Days and beyond through the first year).

• Responsible for administering / overseeing the day-to-day logistics of all scheduled training courses: including classroom preparation, supplies, participant lunches, prizes, certifications.

• Assists with the development of DC Training and Quality Specialists through the delivery of in-class content and other training materials.

• Manages and develops assigned DC Training and Quality Specialists.

• Conducts performance reviews, coaches, and trains employees.

• Supports the further development of effective training materials, job aids and support materials.

• Facilitates and organizes training sessions at the distribution center level with local staff (Front Line employees, Trainers, (Supervisors and Leadership team when needed) related to:

  • New Hire Orientation (NHO)

  • Training the DHL Way hourly training program

  • New Process Implementations

  • Safety and Compliance Courses

  • Quality Processes

• Monitors the effectiveness of training employees using individual or group performance results.

• Collects feedback on sessions to use for future improvements to content and presentation.

• Reports weekly and monthly KPIs on DC Onboarding, Training and Quality programs.

• Reports employee attendance and certification data to the My Talent World LMS administrator and Certified Learning Program teams as required.

• Executes in various training mediums: classroom training, interactive exercises, operations floor training, online learning.

• Supports all front-line employee training, development, onboarding, and retention efforts.

• Maintains quality assurance policies, procedures, and standards to ensure compliance with industry regulations and customer requirements.

• Leads the investigation & resolution of local quality-related…