Service Manager - Local and National Operations Phoenix, AZ

Job Title: Service Manager – Local and National Operations

Location: Phoenix, AZ

The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits , including:

• Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement

We’re committed to supporting your growth, well-being, and success—right from the start.

We are seeking a skilled and proactive Service Manager to lead our local/national service operations and parts department. This role requires a blend of technical expertise, strong leadership skills, and a commitment to delivering exceptional customer service.

• Supervise and lead a team of refrigeration technicians, providing guidance, training, and support.
• Work closely with the dispatch team to ensure optimal performance on service calls and customer requests.
• Perform job-site visits as needed to assist in the installation, troubleshooting, service and repair of Commercial HVAC/R equipment and controls.
• Develop and execute strategies to enhance local and national service delivery, boost profitability, and optimize customer retention by leveraging service agreements.
• Manage the parts department, including inventory control, procurement, and distribution of refrigeration components and supplies.
• Collaborate with suppliers to ensure timely delivery of quality parts and materials.
• Analyze parts usage and develop strategies to optimize inventory levels and reduce costs.
• Partner with the leadership team to evaluate business opportunities that drive revenue growth.
• Analyze P&L statements to identify trends, areas for improvement, and actionable strategies to enhance financial performance.
• Implement performance management processes, including regular evaluations and feedback sessions to foster continuous improvement and professional development among staff.
• Partner with HR team to add resources as needed and contribute in the interview process and training of new technicians and warehouse employees.
• Build and maintain classroom training material and training equipment for Commercial Refrigeration equipment and controls products.
• Ensure compliance with safety regulations, company policies, and operating procedures.
• Stay updated on industry trends, technologies, and best practices.

• Complete all the managerial tasks assigned by Dover for the team along with other duties and responsibilities as assigned.

• 10+ years experience in Commercial HVACR or Supermarket refrigeration with at least 5 years in a lead/management role
• High School diploma or GED
• EPA Certification, EPA 608 minimum types I and II or Universal Tech Certification

• Strong leadership abilities aimed at boosting team productivity and improving work quality.
• Have a genuine passion for personal development and a commitment to inspiring HVACR technicians and office personnel to achieve greater success each day.
• Able and willing to split time between being hands‑on in the field and office responsibilities.
• Must be capable of reading, writing, and speaking the English language effectively. Spanish is a plus, but not required.
• Strong customer service skills and a can‑do attitude are necessary.
• Employee will have access to Company confidential information and must be responsible enough to protect such information.
• Exhibit an in‑depth knowledge and understanding of commercial refrigeration systems.
• Must have the ability and willingness to help mentor and train technicians and office personnel.
• Knowledge of OSHA Safety regulations.
• Must understand the necessity for…