Project Manager, Operations Manager, Program ​/ Project Manager

The Project Manager is responsible for fostering a strong relationship with our customers to meet their needs while effectively negotiating deadlines both with the customer and internally with our production capabilities. In this position, the Project Manager is the single point of contact for all aspects of their assigned projects, from project inception to final closeout and invoicing. The project manager plans, coordinates and oversees all tasks, critical dates, client and 3rd party interfaces and relations, performance quality, customer satisfaction, budget and project administration for each assigned project.

The PM is the primary integrator for the entire business transaction for each project.

The position will be responsible for managing multiple projects across our architectural product (AP) line meeting the expectations of the customer. The ideal candidate will be a skilled communicator, highly organized with the ability to juggle multiple tasks in a fast-paced environment. As a Project Manager you will have contact with our largest customers and be exposed to nearly all aspects of the company.

As such, Project Managers are uniquely positioned within the company to have a large amount of influence over the quality and on-time delivery of orders. Project Managers work to ensure that their projects are completed on-time, at the correct budget and with the highest quality possible. Additionally, the individual hired for this position would be required to manage projects from start to finish, including delivery, customer installation support, project scheduling, etc.

• Providing single point of contact for Sales, Specifiers and Contractors for all communications.
• Providing professional customer interface and client relations throughout the project.
• Responsibility for customer sign-offs, approvals and formal paperwork during the implementation and closeout phases.
• Working with Estimating to establish overall project scope and manages internal team to ensure coordinated effort; schedules and conducts project kick-off meeting.
• Reviewing plans and product specifications.
• Coordinating and managing project task assignments.
• Developing work plan and schedule based on overall project parameters, project scope and customer’s goals. Providing consultation to specifier and contractors.
• Maintaining detailed project documentation, including key project decisions, communication logs, customer requests and revisions.
• Providing timely formal verbal and written communications throughout project to specifier, contractors and project team.
• Managing the change order process.
• Managing manufacturing remakes and troubleshooting processes.
• Tracking orders to completion; maintaining accurate and standardized order records.
• Interfacing with engineering to ensure submittal drawings, manufacturing drawings and job order completion is done on time and of high quality.
• Interfacing with the factory and fabrication to establish shipping schedules and special instructions.
• Reviewing ship dates to ensure project timelines are met.
• Ensuring field paperwork and installation instruction is completed and delivered in a timely manner

• A good mix of interpersonal and technical skills.
• The ability to work with a collaborative, cross-functional team and to relate directly to our direct sales force and customer base is essential.
• The ability to analyze, plan, schedule and implement.
• A strong knowledge of all aspects of management, including budget, quote and order preparation and management, installation and project administration.
• A working knowledge of construction documents, floor plans, Gantt charts and the construction process.
• Strong organizational skills within Microsoft Excel and digital filing.
• Ability to anticipate and resolve site issues.
• Is a team player that possesses solid communication skills, including: verbal, written, presentation and listening skills.
• Is responsive, possesses creative problem-solving skills and demonstrates good business judgment.
• A strong sense of urgency.
• A high attention to detail and is process oriented.
• Creativity, is innovative,…