Project Manager, Operations Manager, Program ​/ Project Manager

Description

Job Overview:

As the Project Manager, you will partner closely with the General Manager and Maintenance team to oversee, manage, and execute community projects for a luxury high-rise community. This role is focused on the planning, coordination, and administrative oversight of capital improvements, mechanical upgrades, and community enhancement projects. You will serve as the central point of coordination between management, vendors, and internal teams to ensure projects are completed on time, within scope, and aligned with community standards.

This position is ideal for someone with a strong maintenance or building engineering background who is ready to step into a more administrative, project-focused leadership role.

Compensation: $80k+ annually, based on experience

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

Project Management & Execution

* Work closely with the General Manager and Maintenance team to plan, coordinate, and oversee capital improvement projects, mechanical upgrades, preventative maintenance initiatives and aesthetic enhancements

* Manage multiple projects simultaneously, including defining scope, timelines, deliverables and required approvals

* Coordinate with vendors, contractors and consultants to schedule work, monitor progress and ensure quality standards are met

* Track project milestones, identify risks or delays and communicate updates to leadership

* Review vendor proposals, contracts and invoices to ensure accuracy and alignment with approved scopes of work

* Assist with project budgeting, cost tracking and documentation related to capital and operational projects

* Ensure projects are executed in compliance with governing documents, safety standards and local regulations

Vendor & Contractor Management

* Serve as the primary point of contact for vendors and contractors related to assigned projects

* Schedule work, coordinate access and ensure vendors adhere to community rules and expectations

* Monitor vendor performance and follow up to ensure timely completion and resolution of punch-list items

* Maintain organized project records, contracts and documentation

Operational & Administrative Support

* Support the General Manager with administrative oversight related to projects and operational initiatives

* Assist with preparation of project-related reports, board materials and meeting documentation as needed

* Coordinate access credentials, permits and logistics for vendors and contractors

* Escalate project risks, budget concerns or operational issues to leadership as appropriate

Other Duties

* Perform additional responsibilities and special projects as assigned to support the overall success and long-term value of the community

Skills and

Qualifications:

* Strong project management and organizational skills with the ability to manage competing priorities

* Excellent communication and interpersonal skills with the ability to work effectively with vendors, residents, and leadership

* Detail-oriented with strong follow-through and documentation skills

* Able to assess technical information and make sound recommendations

* Collaborative mindset with the confidence to lead vendor coordination efforts

* Proficient in Microsoft Office and project tracking tools

Education and Experience:

* Maintenance, building engineering, or facilities management experience strongly (preferred)

* Prior experience coordinating vendors, contractors, or capital projects (required)

* HOA, property management, or high-rise experience highly (preferred)

* Customer service or operations experience in a residential or commercial environment (preferred)

Physical Requirements:

* Able to walk the property and inspect common areas, mechanical rooms, and job sites

* Able to sit, stand, and work at a computer for extended…