General Manager

The General Manager is responsible for upholding rigorous EH&S standards, exceptional customer service, cGMP compliance, quality, operational efficiency, and profitability by overseeing all functions within the multi-client pharmaceutical-grade logistics facility. This includes comprehensive leadership of warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support functions.

A central responsibility of the General Manager is to uphold a culture where safety and quality is embedded in every process, and where operational discipline and documentation integrity are non-negotiable. The primary objective of the General Manager is to ensure that all pharmaceutical products and raw materials are received, stored, handled, and shipped in strict accordance with domestic and international regulatory agency and client-specific quality and regulatory requirements.

This includes maintaining temperature integrity, ensuring accurate order fulfillment, executing all warehouse processes without deviation, and safeguarding product integrity at every step. The General Manager must ensure all activities meet client specifications and corporate targets for productivity, efficiency, and compliance.

The General Manager partners closely with executive leadership to establish annual operational goals, budgetary plans, quality objectives, client service metrics, and continuous improvement initiatives. The role is accountable for enforcing and monitoring policies related to cGMP/GDP quality systems, EHS, security, facility engineering, and employee training, ensuring the site is always prepared for regulatory inspections and client audits.

The General Manager leads the site's pursuit of operational excellence, driving continuous improvement initiatives, lean methodologies, KPI accountability, and scalable process design.

A key responsibility for this role is the effective development of personnel across all departments. The General Manager ensures that employees are trained, qualified, and performing to high standards of accuracy, compliance, and professionalism. This includes fostering a culture of ownership, continuous improvement, documentation integrity, and proactive issue identification.

The General Manager is ultimately responsible for the delivery of all operational commitments for the clients supported at the facility. This includes meeting service-level expectations for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control, while upholding the stringent quality and regulatory standards required for handling pharmaceutical and life sciences products.

Performance will be evaluated based on the General Manager's ability to:

• Ensure strict EHS compliance and proactively manage safety risks across the facility.
• Maintain full cGMP/GDP compliance and audit readiness.
• Achieve operational efficiency targets and service-level commitments.
• Uphold Client Company's quality, documentation, and temperature-control standards.
• Lead and develop high-performing teams across functional areas.
• Ensure client satisfaction and adherence to contractual requirements.
• Meet budget, financial, and safety performance goals.

Key metrics used to measure performance include:

• Inventory accuracy and batch/lot traceability performance.
• Temperature excursion rate and cold-chain deviation rate.
• On-time and accurate order fulfillment (pick/pack/ship accuracy).
• Audit outcomes (regulatory, client, and internal).
• Employee training completion, qualification rates, and turnover.
• Facility safety performance (OSHA recordables, near-misses).
• KPI adherence in cost per unit, throughput, and productivity.
• Client service metrics and SLA adherence.

• A fully compliant, inspection-ready pharmaceutical logistics operation that consistently meets FDA, EU GDP, DSCSA, TSA, Homeland Security, and client-specific regulatory expectations.
• Flawless operational execution in receiving, storage, cold-chain management, order fulfillment, labeling, kitting, and distribution, ensuring zero product-integrity failures and strict adherence to documentation and cGMP/GDP requirements.
• Effective leadership across all building departments, including operations, quality, engineering, customer service, and support functions-ensuring alignment, communication flow, and accountability.
• Strong multi-client management performance, successfully balancing the…