EDiscovery Client Services Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact

Description:

Job Description Details:

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and execution.  Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, coordinate efforts from various resources, and ensure consistently superior service for client relationships in a fast-paced environment.

Principal

Job Responsibilities:

Responsible for the hiring, training, development, and management of the assigned Client Services Team Accountable for the overall success of the Client Services team and customer satisfaction

Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects

Serves as the internal and external point of contact for projects and issue resolution across company functions

Drive overall client satisfaction through effective coordination and communication of client deliverables

Partnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise

Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction  Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives

Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners

Manages and reports to clients on project budget, revenue forecasting, and financial status

Demonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality

Work with Operational departments to customize and continually enhance service quality

In partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews

Development of subject matter expertise relating to client-specific tools and software

Develop and maintain client relationships with key client contacts and act as an escalation point for client concerns and partnership on client initiatives.

Desired

Qualifications and Skills:

A deep understanding of eDiscovery and litigation support which is typically the result of at least 5-7 years in relevant positions with law firms, corporate legal departments, or eDiscovery service providers

Proven leadership and staff development skills which help to motivate personnel and provide professional growth allowing them to assume additional responsibilities

Demonstrated success in the management of multiple simultaneous projects.

Oral and written communication skills to effectively provide confident leadership

Strong critical thinking skills with the ability to efficiently gather and process information required for problem solving and resolution in response to client inquiries, deadlines, and project management

Previous client relationship skills which include the ability to proactively manage client…