Equipment Parts and Service Manager

## Equipment Parts and Service Manager Apply:
Phoenix, AZ:
Full time:
Posted Today:
R22019
** The Company
** Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers
* worldwide.
* Horizon operates 90 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

** You want Benefits? You’ve got it!
** Our generous benefits package includes:
* Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
* 401 (k) with generous company match
* 13 days of paid time off (PTO) & 8 Paid Holidays *(

NOTE:

PTO increases with tenure!)
** 100% employer paid Life Insurance and Long-Term Disability Insurance
* Paid Parental Leave
* Fully Funded Tuition Education Programs
* Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
* Employee Stock Purchase Plan
* Employee Discounts and much more!
*
* Location:

** Horizon Phoenix, AZ - H150; 5214 S. 30th Street, Phoenix, AZ 85040  
*
* Job Summary:

** The Power Equipment Sales & Service Manager is responsible for the day to day operations of the service department including personnel management, asset management and sales & service management for a specific geographic location.  
** Responsibilities:
*** Achieves Sales Center sales, margin and operating income goals as well as market share targets by establishing strong working relationships with customers, sales team and sales centers.
* Takes primary lead in establishing and maintaining sales relationships with key customers.
* Monitors, tracks and addresses performance issues as necessary utilizing established metrics.
* Provides monthly progress reports to senior management as applicable.
* Achieves operational, administrative & quality objectives by utilizing necessary resources including but not limited to Standard Operating Procedures, Employee Handbook, service warranty & registrations, and rebate processing.
* Monitors, tracks and addresses quality related issues including billable hours, shop & labor expenses and other metrics as applicable.
* Ensures the sales team and service center are staffed with product knowledgeable, customer oriented employees by providing training, coaching, accurate and timely performance appraisals; provides additional tools and resources necessary to assist teams with achieving performance expectations and standards.
* Ensures the service department assets (building, trucks, trailers & shop related equipment) are properly maintained and serviced in order to provide an operationally sound, efficient, clean and safe environment for employees and customers.
* Assists in the annual forecast / budget process by providing key sales and expense figures for the service center and market.
* Participates in industry-related events and trade associations.
* Other duties as assigned.  
** Requirements:
*** Two years’ experience in a managerial or supervisory role is desired.
* Prior experience with small engine repair, specifically 2-cyle and 4-cycle small engine equipment.
* Ability to lead, coach, delegate, inspire and communicate in a clear, positive and effective manner.
* Excellent organization, presentation and time management skills.
* Demonstrated sales experience, proven negotiation skills.
* Must…