Customer Service Section Supervisor Job Phoenix area,Arizona USA,Management

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

Check out a day in the life of our Motor Vehicle Division employees truly thriving! Customer Service Section Supervisor

* This position is open to Current, Active ADOT Employees only*

Job Location:

Address:
Record Quality & Logistics Support
1801 W. Jefferson
Phoenix, AZ 85007 Posting Details:
Anticipated Salary: $51,637.87 Grade: 20 Closing Date: 10/08/2026

Job Summary:

Directs and oversees the operational planning, establishment, execution, and evaluation of multiple units, ensuring compliance with federal, and state laws and regulations. Serves as principal point of representation and liaison with external constituencies on federal and state level on operational matters and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise. Oversees fiscal, operational, administrative, and human resources management of the program.

Maintains responsibility for the appropriate use of programmatic funds within state parameters. May be required to travel, including out-of-state. Model ADOT values through leading, coaching and developing problem solvers to implement and sustain a continuous improvement culture. Leaders are accountable, transparent,and communicative as they foster an inclusive, diverse, and safe environment.

Job Duties:

Supervises the administrative and daily operations of multifaceted state programs, ensuring compliance with federal, and state laws and regulations.
Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and
problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Provides technical and/or professional coordination and leadership in the execution of day-to-day program/project activities, as appropriate to program objectives and area of expertise.
Develops and implements systems and processes to establish and maintain records for the program. Develops or assists with the development and implementation of policies and procedures consistent with those of the program to ensure efficient operation of the program.
Provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise. Collaborates with federal and state departments, serving as principal point of representation and liaison with external constituencies.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Knowledge of or the ability to learn federal and state laws and regulations relating to ADOT MVD.
Of research and analysis of legislation and unique questions pertaining to laws and regulations.
Of communicating in an understandable manner whether reporting verbally or in writing to customers and staff.
Of organization of work space and materials.
Of report preparation and grant proposals.
Of training, counseling & disciplining.
Of or the ability to execute customer service Valid Arizona's Driver License principles and best practices.
Of Google Workspace.

Skill in:

Research and analysis of legislation and unique questions pertaining to laws and regulations.
Communicating in an understandable manner whether verbally or in writing with a customer centric focus.
Organization of work space and materials. Report preparation and grant writing.
Training, counseling & disciplining employees.
Hiring and interviewing employees.
Computer operation including hardware and software technology.
Multitasking and organization to handle and direct simultaneous and sometimes conflicting work priorities and deadlines.

Ability to:

To adapt and embrace a changing…