Customer Service Section Supervisor Job Phoenix area,Arizona USA,Management

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! !

Customer Service Section Supervisor

This position is open to Current, Active ADOT Employees only*

Job Location

Address:
Record Quality & Logistics Support

1801 W. Jefferson

Phoenix, AZ 85007

Posting Details

Anticipated Salary: $51,637.87

Grade: 20

Closing Date: 10/08/2026

Job Summary

Directs and oversees the operational planning, establishment, execution, and evaluation of multiple units, ensuring compliance with federal, and state laws and regulations. Serves as principal point of representation and liaison with external constituencies on federal and state level on operational matters and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise. Oversees fiscal, operational, administrative, and human resources management of the program.

Maintains responsibility for the appropriate use of programmatic funds within state parameters. May be required to travel, including out-of-state. Model ADOT values through leading, coaching and developing problem solvers to implement and sustain a continuous improvement culture. Leaders are accountable, transparent, and communicative as they foster an inclusive, diverse, and safe environment.

Job Duties

Supervises the administrative and daily operations of multifaceted state programs, ensuring compliance with federal, and state laws and regulations.

Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

Provides technical and/or professional coordination and leadership in the execution of day-to-day program/project activities, as appropriate to program objectives and area of expertise.

Develops and implements systems and processes to establish and maintain records for the program. Develops or assists with the development and implementation of policies and procedures consistent with those of the program to ensure efficient operation of the program.

Provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise. Collaborates with federal and state departments, serving as principal point of representation and liaison with external constituencies.

Knowledge Of

Knowledge of or the ability to learn federal and state laws and regulations relating to ADOT MVD.
Of research and analysis of legislation and unique questions pertaining to laws and regulations.
Of communicating in an understandable manner whether reporting verbally or in writing to customers and staff.
Of organization of work space and materials.
Of report preparation and grant proposals.
Of training, counseling & disciplining.
Of or the ability to learn to execute customer service Valid Arizona's Driver License. principles and best practices.
Of Google Workspace.

Skill In

Research and analysis of legislation and unique questions pertaining to laws and regulations.
Communicating in an understandable manner whether verbally or in writing with a customer centric focus.
Organization of work space and materials. Report preparation and grant writing.
Training, counseling & disciplining employees.
Hiring and interviewing employees.
Computer operation including hardware and software technology.
Multitasking and organization to handle and direct simultaneous and sometimes conflicting work priorities and deadlines.

Ability To

To adapt and embrace a changing environment, and understand processes and procedures.
To identify, recommend and implement improvements to processes and procedures.
To lead a diverse group of people to accomplish unit goals and responsibilities and to lead by example.
To stand or sit for long periods and work or travel outside when necessary.
To excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.
To listen effectively.
To understand, analyze and evaluate data.
To prepare correspondence and statistical reports.
To research, analyze and make clearly defined decisions to identify, evaluate, and resolve solutions to questions and issues.
To effectively supervise employees.
Ability to coach and develop employees, including continuous improvement practices and…