Senior Manager Patient Access Services

Senior Manager, Acute Patient Access Services

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Senior Manager, Acute Patient Access Services for Banner Boswell Main Admitting will lead their team by example and ensures the team is providing superior customer service, will be responsible for the workflow of the shift, reporting, team engagement, creating and maintaining the team schedules and on call coverage. This individual will select, onboard, educate, train, coach and develop new hires as well as conduct performance evaluations throughout the year.

They will develop leaders and team members by providing routine feedback and clear individual and team expectations and goals. They will take ownership of key performance indicators for their facility by meeting/exceeding their own set goals as well as holding their team accountable for their results.

The successful candidate will have at least 4 years of supervisory experience and knowledge of patient financial services, or financial service processes. Degree preferred.

Schedule is typically Monday - Friday day hours but will need to flex schedule at times based on the department needs and/or to meet with night shift staff, etc. Leadership On Call rotation also required.

The Senior Manager is a great advancement opportunity into a leadership role in healthcare. At Banner Health, our Patient Access team is committed to the growth and development of our team members. This has resulted in many successful promotions into positions of greater scope and responsibility. We also have a robust education platform, reimbursement for nationally recognized certifications and financial incentives for performance.

So join us on our journey to make health care easier, so life can be better.

Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona's Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management.

We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission's Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

CORE FUNCTIONS

1. Under direction of PAS Sr. Director and/or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.

2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.

3. Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.

4. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.

5. Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.

6. Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize…