Sales & Customer Support Account Lead

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Full Time Clerical Phoenix, AZ, US

Job Title: Sales & Customer Account Lead

Company:Custom Control Sensors, LLC

Location: Phoenix, AZ

Employee Type: Full Time Exempt

Industry: Manufacturing

Job Type: Marketing & Sales

Education: College degree

Experience: 3 years of related experience

Custom Control Sensors, LLC (CCS) is a global leader of pressure, temperature, and liquid flow switches and sensors for the Aerospace, Defense, and Industrial markets. Since 1957, we have provided high-reliability electro-mechanical devices that utilize the "DUAL-SNAP" action disc spring principle we pioneered.

We are AS 9100 and ISO 9001 certified. Industrial Product certifications include UL, CSA, ATEX, GOST, CCC and IECEx.

We are growth-orientated, and dedicated to the continued cultivation of a vibrant, energetic work environment. Fostering interaction and collaboration between all associates, connection with our customers, and opportunity for creativity is our primary focus.

The Sales & Customer Account Lead is responsible for the precise, disciplined, and compliant execution of assigned CCS Aerospace, Defense, and Industrial key customer accounts. This role supports contractual performance by ensuring accurate demand alignment, disciplined order book administration, and consistent, compliant communication across CCS Sales, Operations, Quality, Engineering, and Accounting functions.

Serving as a central execution and control point, the Sales & Customer Account Lead upholds information integrity, execution discipline, and exceptional customer service standards in support of on-time delivery, contractual compliance, and CCS’s reputation as a trusted supplier.

• Medical
• 401k with Match
• Employer funded Life Insurance, Long-term Disability, and Short-term Disability
• Paid Vacation
• Paid Holidays

• Serve as the primary Sales-to-Operations coordination interface for assigned key Aerospace, Defense, and Industrial customer accounts, ensuring consistent, professional engagement aligned with customer expectations and contractual commitments.
• Oversee the maintenance of accurate, complete, and compliant customer order books within ERP/MRP systems, ensuring alignment with contracts, approved production plans, and capacity constraints.
• Participate in recurring key customer order book and production review meetings; document execution status, risks, and actions in accordance with established governance and audit-ready procedures.
• Prepare, review, and distribute approved operational status communications ensuring clarity, accuracy, timeliness, and adherence to export control and contractual requirements.
• Coordinate cross-functional actions to proactively address delivery risks, material constraints, and schedule changes, escalating issues through defined governance channels when required.
• Support controlled, prioritized expediting activities consistent with Operations leadership direction and approved production plans.
• Support early engagement on new program awards by assisting with system setup, demand validation, and structured transition into Production in accordance with internal readiness processes.
• Administer customer portals to ensure timely, accurate, and compliant submissions, supporting transparency and performance expectations.
• Monitor customer scorecard metrics; investigate discrepancies and coordinate corrective responses with internal stakeholders.
• Support sales planning and forecasting activities through accurate consolidation of demand inputs and operational assumptions in support of capacity planning and budget development.
• Coordinate cross-functional inputs for customer surveys, audits, and formal performance reviews.
• Identify process gaps and recommend procedural, system, or data-quality improvements that strengthen execution discipline and customer confidence.
• Perform all duties in strict compliance with export control regulations, AS/ISO quality system requirements, contractual obligations, and company safety standards.
• Position is based in Phoenix and may require limited travel (