Practice Manager - Resource Pool

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Practice Manager –Phoenix Children’s Medical Group Resource Pool (1.0 FTE). We are seeking an experienced, collaborative, and operationally focused Practice Manager to lead Phoenix Children’s Medical Group Resource Pool, a team of approximately 100 Medical Assistants and Technicians, while providing clinical oversight and operational support for Phoenix Children’s workforce of approximately 500 Medical Assistants and Technicians. Reporting to the Administrative Director, this role is responsible for staffing coordination, workforce deployment, clinical practice oversight, performance management, and operational standardization to ensure high-quality patient care and efficient ambulatory clinic operations across the organization.

The Practice Manager will partner closely with clinical and administrative leaders to optimize staffing resources, promote consistent clinical workflows and standards, support staff development and engagement, and drive operational excellence across multiple practice settings. This role will also support the Medical Assistant (MA) Externship Program, helping facilitate the development of future clinical support staff and strengthen workforce recruitment and pipeline initiatives.

In addition, this position may be assigned oversight of an additional division, to be determined based on organizational needs and priorities.

The Practice Manager is responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Division Chief and Administrative Director, PCMG Operations including participation in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations.

Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to surgical, procedural, and clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices. This position seeks guidance from the Administrative Director, PCMG Operations and/or Vice President, PCMG Operations for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice.

• Demonstrates accountability and responsibility for day-to-day operations of designated services with 24-hour accountability.
  1. Coordinates daily operations and work activities for clinical and non-clinical services. Staffs, schedules and appropriately uses nursing and support staff.
  2. Monitors staffing levels of current and upcoming shift for the department based on patient acuity, staff competencies and patient volume.
  3. Provides timely and appropriate resolution to patient, customer, physician, personnel, vendor and organizational concerns or complaints.
  4. Manages work flow, performance, and overall practice operations achieving expert care, superb service, and maximum physician/staff productivity.
  5. Develops and maintains an open and effective line of communication with physicians and clinic staff. Tracks and trends physician activity, including session attendance and clinic resource use activity.
  6. Supports and improves patient access and patient satisfaction. Listens to, and resolves, customer/patient complaints.
• Maintains physical environment and equipment for effective operations.
  1. Anticipates and facilitates needs for repair, renovations, replacement, new purchases or modifications of work environment and equipment…