Managing Director, CS&S Workforce Strategy & Analytics
Listed on 2026-10-17
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Management
Operations Management, Corporate Strategy, General Management, Project & Program Management
Charles Schwab is seeking a Managing Director, CS&S Business Management, to lead forecasting, capacity planning, workforce management, and contact center analytics. You will guide service performance, efficiency, and resource optimization through disciplined planning and automation, shaping the strategic staffing across locations.
Executive leadership is expected to translate complex data into actionable plans, with a focus on improving client outcomes and operating excellence.
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Full responsibilities and requirements are described in the listing above.
Learn more about the Managing Director, CS&S Workforce Strategy & Analytics role in the description above.
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