Operations Manager

Life Unlimited. At Smith+Nebhew, we design and manufacture technology that takes the limits off living. The Operations Manager leads a Logistics Team and is responsible for the operational performance of an assigned district, territory, or area, based on market. With a continuous improvement mindset, this role manages inventory and asset management processes to support efficient operations, maximize asset utilization, and minimize unnecessary inventory and instrument investment.

This role promotes a culture of Care, Collaboration, and Courage while building strong partnerships between Sales Management and Logistics. Success in this role requires the ability to work effectively in a highly matrixed environment and partner with multiple stakeholders. The role also requires a working knowledge of company products, operating systems, and medical procedures. Performance is measured against established Key Performance Indicators (KPIs).

• Asset & Inventory Management:
  Ensure consignment locations have valid consignment agreements and/or custody cards, as required, and perform field cycle counts as needed. Manage physical inventory activities, including preparation, counts, reconciliation, and required adjustments, to support established company variance goals. Analyze instrument and implant utilization in partnership with Sales Management and the sales force to identify opportunities to improve asset utilization. Evaluate inventory asset levels and execute appropriate strategies to maximize utilization, support sales performance, and achieve company asset utilization goals.
• KPI & Performance Management:
  Implement tiered accountability for Tier 1 and Tier 2, and Tier 3 based on the market, sharing outcomes with senior management as appropriate. Monitor performance against applicable KPIs, address performance gaps, implement corrective actions, and elevate for support when required. Participate in the development of best practices, SOPs, process improvements, system enhancements, and reporting for company-wide application. Analyze operational activities impacting the P&L of assigned areas, including stock withdrawal budgets, freight, and courier usage, based on market requirements.
• People Management:
  Lead the day-to-day management of the assigned team, including attracting, engaging, training, developing, empowering, and retaining employees to support business goals and a high-performance culture. Own employee engagement and related action plans for assigned teams. Assign and manage logistics and inventory workflows to ensure compliance with established processes and SOPs. Monitor performance against KPIs and adherence to standard work, including required daily, weekly, monthly, and quarterly activities, while maintaining audit readiness.
  
  Ensure ongoing training for logistics personnel and/or sales representatives on required compliance topics, day-to-day operations, SOPs, processes, and systems. Provide operational training and support to other areas and Company locations as required.
• Safety & Compliance:
  Ensure adherence to applicable quality, regulatory, health, safety, and environmental policies, procedures, protocols, and requirements. Maintain appropriate housekeeping standards within warehouse areas, including a clean and orderly work environment. Manage product recall activities in a timely manner and coordinate with Quality and Regulatory teams to ensure required compliance procedures are followed.
• Systems:
  Learn and effectively navigate systems such as Move Medical and ERP platforms including SAP, AX, Web Ops, or TOTVS.

Education:

High School Diploma or equivalent required. Bachelor's degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a related field preferred. Armed Services experience, particularly within logistics or supply chain, highly preferred.

Experience:

5-8 years of relevant experience in logistics, supply chain, warehouse operations, inventory management, operations, or a related field. 2+ years of people leadership or supervisory experience preferred, including responsibility for team performance, development, and day-to-day operations. Demonstrated experience managing day-to-day operational activities and driving performance against operational KPIs. Experience with in a regulated environment, medical device industry, or field-based logistics operation preferred.

Certifications:

ASCM, Six Sigma, Lean, or Project…