Global Business Solutions Group Manager , Accountant Service & Support

Join Intuit's Global Business Solutions Group, leading an Expert Services team as an Accountant Support & Service Manager 1, supporting accountants leveraging Intuit products and services to power their prosperity. This is a high-impact role where you create the conditions for our Experts to do the best work of their lives while delivering exceptional customer experiences — thriving in ambiguity, owning outcomes end-to-end, and driving continuous improvement to scale this evolving service.

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Operate with end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction
• Navigate a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes
• Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements
• Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

• People Champion:
  Puts people first, deeply understanding their needs and aspirations, and role models Intuit values to build an inclusive culture of empathy, transparency, and trust. At the Manager 1 level, uses this understanding of our people to identify opportunities to better deliver our customer benefits.
• Business Accelerator:
  Understands Intuit's strategy and 3- & 1-year plans to win, and stays ahead of external factors and trends affecting our people, workplace, and customers. At the Manager 1 level, uses this understanding to prioritize work and increase impact against our bold goals and Big Bets.
• Data Driven:
  Analyzes and interprets quantitative and qualitative data to get to root cause, experimenting to learn and iterate quickly and thoughtfully. At the Manager 1 level, uses an understanding of the data landscape to conduct analyses that enable data-driven decisions and generate actionable insights.
• Change Leader:
  Builds strong partnerships, effectively influences stakeholders, and clearly communicates the problem to solve to drive alignment on shared outcomes. At the Manager 1 level, executes projects within the end-to-end change plan, identifies interdependencies and key stakeholder relationships, and escalates barriers.
• Domain Expert:
  Continuously evolves their discipline using employee feedback and external inspiration, and leverages tools and technologies to build durable, scalable solutions. At the Manager 1 level, uses growing domain expertise to execute efficiently, connect dots across Intuit domains, and identify opportunities to improve solutions so they scale.

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting,…