Program Monitoring Supervisor

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Job Location:

Division of Developmental Disabilities (DDD), 4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $53,000.00-$55,000.00

Grade: 19

Closing Date:
October 22, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Monitoring Supervisor.

DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

• Provides direct supervision for professional staff. Provides training, coaching and support to a diverse workforce. Completes performance appraisals, performance monitoring, on-site supervisory visits, performance action plans. Provides on-call supports to monitors in the field. Ensures the implementation of monitoring schedules. Completes field reviews. Interviews members in-person. Drives to licensed residential settings and certified service settings to complete interrater reliability functions.
• Ensures consistency of program monitoring procedures, quality of work products, reporting is complete, accurate, and references specific programmatic standards.
• Provides technical assistance and training to Division staff and provider agencies to ensure federal, state and contractual requirements are met. Recommends Corrective Action when appropriate, as well as ensuring follow-up is completed with providers who are under Corrective Action.
• Assists in the development and implementation of policies, procedures and guidelines to define systems and operations relevant to Program Monitoring operations.
• Participates in interdepartmental meetings and work groups as assigned. Acts as the Assistant Monitoring Manager's designee in their absence.

• Federal and state laws and agency rules, regulations, policies and procedures surrounding DDD practices
• Investigation practices and interviewing techniques
• Risk management practices
• History, values and rights associated with the field of developmental disabilities
• Quality Management

• Assess, review and analyze situations and data
• Problem solving moderate to complex situations
• Prioritizing and multi-tasking to meet time lines
• Time management
• Leading a team
• Maintaining professionalism in stressful situations

• Evaluate data and documents
• Applying laws, rules, regulations, and policies
• Read, comprehend, interpret and apply policy, procedures and contracts
• Write clear, succinct and accurate regulatory and general correspondence
• Relate with multi-level of employees and organization personnel
• Plan and organize moderate to complex work
• Work independently with minimal supervision
• Supervise staff

The ideal candidate for this position will have: 2 years experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience. Experience using databases and spreadsheets is desirable.

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• If this position requires driving or the use of a vehicle as an essential…