Director of Homeless Programs

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Administration, Phoenix, AZ, US

10 days ago Requisition

Salary Range: $92,000.00 To $99,500.00 Annually

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

Native American Connections (NAC) is seeking a dynamic, mission-driven leader to oversee a diverse continuum of housing and homeless services that transform lives across Maricopa County.

The Director of Homeless Housing Programs provides strategic and operational leadership for NAC's housing programs, including Permanent Supportive Housing (PSH), supportive housing, outreach, homelessness services, bridge housing, shelter, transitional housing, and youth-focused programs. This leader is responsible for driving program excellence, strengthening staff performance, ensuring regulatory compliance, and advancing innovative solutions that support housing stability and long-term success for individuals and families experiencing homelessness.

The Director serves as a key member of the Housing Services leadership team, directly supervising managers and supervisors while partnering across the organization to align housing services with NAC's mission, strategic priorities, and commitment to culturally responsive, trauma-informed care. This position requires a highly collaborative leader who can balance operational excellence, staff development, community engagement, and system-level leadership within Arizona's homeless response system.

The ideal candidate is passionate about ending homelessness, excels at developing high-performing teams, and possesses deep knowledge of housing programs, community partnerships, and funding systems that support vulnerable populations.

• Provide leadership and operational oversight for NAC's homeless services, outreach, shelter, bridge, transitional, and supportive housing programs.
• Supervise and support Housing Program Managers, Supervisors, and other assigned staff to ensure high-quality service delivery and program performance.
• Lead the development, implementation, and continuous improvement of service models, operational standards, policies, and procedures.
• Ensure programs operate in accordance with trauma-informed care practices, and culturally responsive service delivery models.
• Establish clear performance expectations, accountability measures, and outcome-focused management practices across all assigned programs.
• Promote innovation, collaboration, and continuous quality improvement throughout Housing Services.
• Maintain a visible leadership presence throughout housing programs and service sites.

• Collaborate with the Senior Director of Real Estate Development to develop and implement strategic goals and departmental priorities.
• Identify opportunities to improve housing outcomes, service effectiveness, operational efficiency, and client engagement.
• Participate in the planning, startup, expansion, and implementation of new housing and homeless service initiatives.
• Evaluate program performance data and implement strategies that improve outcomes and align with organizational objectives.
• Identify service gaps and recommend innovative solutions to address emerging community needs.

• Recruit, hire, train, mentor, and develop high-performing staff and emerging leaders.
• Foster a positive workplace culture centered on accountability, respect, collaboration, and professional growth.
• Conduct performance evaluations and provide ongoing coaching, support, and feedback.
• Ensure compliance with NAC personnel policies and progressive disciplinary procedures.
• Create opportunities for staff development, succession planning, and leadership advancement.

• Ensure compliance with federal, state, local, contractual, and organizational requirements.
• Monitor adherence to HUD regulations, Continuum of Care requirements, grant agreements, funding expectations, and NAC policies.
• Oversee quality assurance activities, program monitoring, audits, corrective action plans, and regulatory reviews.
• Review program documentation, case plans, HMIS data, grievances, and incident reports to…