Manager of Service Delivery; HVAC)

Position: Manager of Service Delivery (HVAC)
Job :
Phoenix, AZType:
Full Time Posted:
Company:
Blue Signal Search

Job Title:

Manager of Service Delivery (HVAC)

Location:

Phoenix, AZ Industry: Advanced HVAC Manufacturing & Energy Solutions

Employment Type:

Full-Time About the Company Our client is a forward-thinking leader in sustainable HVAC innovation, focused on delivering custom climate solutions across North America. As part of a recent expansion into the U.S. market, they are scaling operations to meet the growing demand for energy-efficient, precision-engineered systems used in high-performance facilities. This organization values bold ideas, engineering excellence, and a commitment to reducing environmental impact.

As they open a state-of-the-art operations hub in the Phoenix metro area, they are seeking a skilled and strategic Manager of Service Delivery to take charge of service execution and continuous improvement initiatives across their HVAC systems portfolio.

The Role In this high-impact position, you will drive the deployment and optimization of the company’s service operating framework for large-scale HVAC solutions. Reporting to the senior leadership team, you’ll manage internal teams, service systems, vendor relationships, and technical support processes to ensure best-in-class customer satisfaction and field performance. This is a pivotal leadership opportunity to build out scalable, responsive service delivery infrastructure while championing safety, compliance, and operational excellence.

Key Responsibilities
• Operational Strategy:
Oversee the evaluation, design, and refinement of the service delivery model, aligning service operations with the broader business mission and customer expectations.

• Program Implementation:
Lead the rollout of systems and processes supporting service intake, warranty management, claims resolution, and service parts fulfillment.

• Team Leadership & Performance:
Build and manage a team of service professionals. Establish KPIs, coach for performance, and cultivate a culture of accountability and excellence.

• Customer Success:
Act as a key liaison with customers to resolve escalations, ensure proactive support, and identify areas for service improvement.

• Vendor & Partner Coordination:
Identify and manage third-party service partners to support scaling efforts and meet geographical response expectations.

• Technology & Tools:
Define system requirements and optimize service platforms to track work orders, tech expenses, and overall service efficiency.

• Budget & Forecasting:
Create and manage the annual service budget with a focus on cost-effective operations, quality, and innovation.

• Compliance & Safety:
Ensure adherence to OSHA and other applicable industry regulations, driving a culture of safety-first operations. Qualifications
• 10+ years of experience in HVAC service management, technical support, or related roles within the manufacturing or building systems industry.

• Bachelor’s degree in mechanical engineering, HVAC Technology, or a related field preferred.

• Proven track record in implementing service systems, team leadership, and strategic service planning.

• Skilled in overseeing customer relationship platforms, financial planning, and service infrastructure solutions.

• Strong interpersonal skills with the ability to engage internal teams, customers, and external vendors.

• Ambitious and outcome-focused, with a drive to innovate and optimize processes.

• Willingness to travel within the U.S. as needed. What’s in it for You
• Competitive base salary with performance bonus potential.

• Comprehensive health and wellness benefits including medical, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Generous PTO and paid holidays.

• Modern facilities featuring the latest in manufacturing technology.

• Opportunities to lead in a mission-driven company advancing green innovation.

• Career growth in a high-performance culture that promotes from within. About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more /46

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