Manager of Implementations, Touch - EMEA

Manager of Implementations, High Touch - EMEAHi, I’m John and I’m the Head of Professional Services at the company. One of my favorite aspects of the company is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring an EMEA Manager of High Touch Implementations!

As a leader on our growing Professional Services team (within the company’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately up leveling the overall customer experience.

As our Manager of High Touch Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their the company journey. You will lead an EMEA-based team of Implementation Specialists aligned to our High Touch (mid-market) customers, reporting into our EMEA Manager of Implementations. You will oversee the delivery of segment-aligned implementation experiences, and will partner cross-functionally to support scoping and planning for prospective customers.

• Implementation & Project Management:
  You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel