Engineering Manager, Enablement

Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences.

Coconut’s AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.

Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage.

As Engineering Manager, Enablement, you’ll lead one of the teams in our Enablement Engineering pillar. These teams build and run the infrastructure, data, tooling, service standards, and customer implementation capabilities that every Coconut product team and many of our Enterprise clients depend on.

Reporting to the Director, Engineering Enablement, you’ll be the people leader and delivery owner for your team. Unlike our product development teams, Enablement teams don’t have a dedicated Product Manager or Designer. You’ll own intake and capacity planning for your team, with support from your Director and in partnership with our wider Product Management and Product Design teams.

We’re looking for someone who has run one or more flavours of engineering enablement and who thrives where two things meet: building stable, high-trust teams, and keeping roadmaps and deliverables flexible enough to respond to what the business and our customers need next.

• We innovate on top of a modern solution stack: web technologies (React and Laravel) on a RESTful architecture, backed by relational DBs (MySQL and PostgreSQL), all deployed on AWS. You don’t need to be an expert in our specific technologies, but real depth in at least one enablement domain is important
• We don’t follow rigid Scrum, but we do run our teams in an iterative way, focusing on continuously improving delivery and implementing what works for us
• We foster a blameless culture, balancing open communication and continuous improvement with high accountability and ownership
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  On Call] Our Enablement teams take part in Engineering’s collaborative on-call rotation, supporting the systems that keep Coconut available and reliable. As Engineering Manager, Enablement, you’ll be available to support your teams’ on-call rotations, direct their rotation schedules, train them on our incident playbooks, and support them through playbook runs when needed

• Lead, coach, and develop the engineers on your teams, covering all aspects of people management: hiring, onboarding, 1:1s, feedback, performance management, and career growth
• Build stable, high-trust teams where people feel safe to raise risks, challenge ideas, and learn from incidents
• Lead teams with different working rhythms, from roadmap-driven platform work to interrupt-driven operational and customer work, and help each team find a cadence that works
• Create opportunities for knowledge sharing, cross-training, and pairing across teams to reduce single points of failure

• Own intake for your teams: gather, clarify, and triage requests from Product Engineering, Professional Services, Security, and other internal partners
• Own capacity planning, balancing roadmap commitments, platform health and tech debt, operational demand, and customer implementation work
• Partner with the wider Product Management and Product Design teams to shape requirements,…