Regional Operations Manager, America & Caribbean

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non‑stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t‑shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office?

We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one‑of‑a‑kind bunch excited to produce top‑notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

Manage day‑to‑day tour operations throughout the Central America & Caribbean region, to ensure a high level of performance and sustainable growth in the region. This role is ultimately responsible for overall Traveler satisfaction and well‑being, acting as a link between brand offices, the local office, CEOs (Tour Leaders), service suppliers, and all other company representatives. Excellent leadership skills, product & destination knowledge, customer service, teamwork and communication skills are key to the success of this role.

_ L __ eadership _

• Leadership, development and management of the Operations staff and Field Staff Management.

• Development of a strong company culture in staff, suppliers, travelers, and the greater community.

• Integrate and promote G Adventures Core Values through all aspects of the organization

• Create a culture of Collaboration and Innovation through ongoing training/brainstorming sessions and meetings with Operations Staff, CEOs, and suppliers based on need.

• Overall supervision of Field Staff Management team in charge scheduling, recruitment and selection, coaching and training, KPI management, performance reviews and career development and retention of CEOs.

• Overarching responsibility for all Field Staff management including: payroll, accounts, reading and replying to comments, preparation of bonuses, CEO contracts, updating trip and welcome notes, managing CEO worker profiles, managing performance and undertaking regular 1:1 meetings, the CEO schedule, managing CEO Swag and work alongside Talent for CEO disciplinary actions.

• Facilitate communication between all team members and stakeholders. For example supervise Slack Trip Channel to make sure they are the first point of communication for all.

• Ensure all Team make best use possible of Technical Itineraries and use them as a communication tool with the CEOs.

_ Travelers _

• Health and safety of travelers and tour staff.

• Traveler satisfaction equaling or exceeding Brand targets (review NPS at a regional level, but also at a trip level, brand level, product level).

• Product quality control and complaint resolution: daily review of traveler feedback and action planning. Regular reporting to…