Chief of Staff

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

Vetcove is seeking an exceptional Chief of Staff to design, build, and lead the internal operations of our growing company. Reporting directly to the CEO, you’ll be a trusted confidant to the leadership team, with meaningful authority to shape how Vetcove works day-to-day.

Your mandate is to make the organization run exceptionally well. You’ll build the systems, processes, and coordination that help our teams move faster, resolve problems before they reach the founders, and turn leadership’s priorities into well‑executed internal initiatives. Your work will create more capacity for our leadership team to focus on strategy, major decisions, customer relationships, and the next stage of Vetcove’s growth.

This is a senior, hands-on operating role with a seat at the table in leadership team meetings and close involvement in the decisions that shape how we operate. You’ll lead a small internal operations team while personally driving projects and solving problems across the company. As you build context and trust, you’ll represent the CEO and other leaders in meetings, lead projects on their behalf, and make decisions within your delegated authority.

We’re looking for an exceptional self-starter who creates momentum without waiting for instructions. You’ll need the judgment to act independently, the resourcefulness to work through ambiguity, and the follow-through to deliver without close supervision. Success means becoming the person leadership trusts to run internal operations and the person our teams count on to bring clarity, remove obstacles, and make things happen.

• Build How Vetcove Operates: Design and improve the internal systems, policies, and processes that support a growing, fully remote company. Create clear ownership, effective coordination, and practical structure that helps teams do their best work.

• Own Internal Operations: Take responsibility for day-to-day operational decisions and execution. Proactively identify what needs attention, resolve issues independently, and keep work moving without waiting for leadership to assign the next step.

• Act on Leadership’s Behalf: Step in for the CEO and other leaders to represent their priorities, lead meetings, advance projects, and make decisions within your delegated authority. Build the context to exercise sound judgment and recognize when a decision needs their input.

• Drive Cross‑Functional Execution: Lead internal initiatives from an initial idea through completion. Align the right people, resolve dependencies, and ensure decisions translate into action.

• Be a Trusted Partner to Leadership: Participate in leadership team meetings, contribute an informed operational perspective, and take ownership of complex and sensitive matters with discretion. Turn incomplete direction into a plan and keep leadership informed without requiring constant involvement.

• Lead and Develop the Operations…