Branch Manager

Phoenix - Distribution Center Full Time Manager Phoenix, AZ, US

Salary Range: $75,000.00 To $85,000.00 Annually

The Branch Manager is responsible for overseeing and coordinating all operations of a branch. Duties include staff training and safety, building rapport with customers and the community, and creating & implementing strategies to improve productivity and sales performance in efforts to achieve financial targets.

• Direct the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L
• Develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch
• Maintain the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
• Assist in the development and maintenance of a qualified staff within defined headcount parameters
• Assist in the development of standards of performance as a basis of review
• Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
• Assist in the development and maintenance of company safety policies
• Ensure all work required (including discrepancy processing) is completed efficiently, accurately, and timely, including but not limited to receiving, restocking, picking, shipping, returns, inventory management
• Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, and hiring decisions
• Provide training, coaching, development and motivation to improve branch performance
• Ensure proper working order of all facility resources, such as racking, MHE, building systems (HVAC etc.), work & break rooms, etc. and ensure the company meets all lease obligations
• Maintain building operations to comply with all regulatory obligations, including but not limited to OSHA, Haz Mat, Federal, State and Local regulations
• Continually review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slotting
• Must be able to pass certification of training on warehouse equipment where applicable (i.e., fork truck, wave picker, pallet jack, etc.)
• Adhere to high ethical standards and comply with all regulatory and applicable laws

• Provide support on escalated customer requests as needed
• Ensure all front counter operations are performed per policies and procedures
• Manage retail display area to meet company goals and objectives
• Participate in daily, weekly, monthly, and annual planning processes as appropriate
• Fulfill roles and responsibilities of absent employees as needed
• Develop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achieved
• Maintain vendor contracts for warehouse related areas including but not limited to waste management, security, corrugated supplies, packing supplies, etc.
• Evaluate and execute best practices and process improvement initiatives
  
  Provide regular feedback to Regional Management on the overall operations of branch, sharing effective practices, competitive intelligence, and business opportunities
• Manage and/or prepare reports including daily reporting requirements and daily non-negotiables
• Project a favorable image of the company to enhance public recognition
• Special projects as assigned by management

• Ability to perform in a stressful and demanding environment
• Ability to motivate, lead, and develop staff
• Minimum of 5 years prior supervisory experience desired
• Minimum 4 years customer service experience
• Proficient in Microsoft Office products (specifically Excel, Word, Teams and Outlook)

The physical demands described here are…