Supervisor - Medicaid & Financial Assistance

Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:
Billing and Revenue Cycle

Shift: Day

Department:
Revenue Cycle Administration

Monday - Friday days, varied hours per department needs.

Great care starts with great people. (Like you.) At Honor Health, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

JOB SUMMARY The Supervisor – Medicaid & Financial Assistance provides first-line leadership for Medicaid and financial-assistance operations, ensuring timely, accurate, compliant, and patient-centered outreach and case processing. The Supervisor oversees the daily work of the Specialist – Medicaid & Financial Assistance team and is accountable for staffing, workflow management, quality, productivity, documentation, training, and operational performance. The position coordinates work across Qventus, Epic, HEAplus, Access Services, and approved partners and vendors to ensure cases move effectively from outreach and document collection through application assistance, follow-up, determination, or documented closure.

The Supervisor serves as the first operational escalation point for workflow, documentation, access, and compliance issues while ensuring decisions remain within established organizational and regulatory authority.

Provides formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.

Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure. Makes real-time staffing and workflow decisions necessary to maintain service levels.

Monitors case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.

Supports the team responsible for patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense and other required documentation, application assistance, follow-up, and coordination through determination or documented closure.

Coordinates workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors. Identifies and resolves operational handoff gaps and escalates issues outside the team's authority.

Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures. Ensures required operational reporting and monthly executive summaries are accurate and delivered to leadership.

Ensures staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access.

Serves as the first point of operational escalation for complex cases, workflow barriers, documentation…