Director, Project Management

You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s.

At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

As the Director, Project Management
, you will lead Kinective's client-facing implementation project management organization, helping teams deliver successful client projects from contract to go-live. Reporting to the SVP, Customer Experience, you will build a scalable delivery model across a multinational team—setting clear processes, developing managers and project managers, and using AI, data, and cross-functional partnership to improve execution, client experience, and efficiency. You will partner closely with leaders across Professional Services, Service Operations, Customer Success, Product, and Support.

• Redesign project planning, execution, and reporting with AI supporting plans, kickoff materials, client communications, risk identification, and PSA data quality.
• Set standards and quality controls for responsible AI use in client delivery, including clear expectations for human review.
• Define AI-first behaviors across PM career levels; coach and measure adoption, and build shared prompts, skills, and agents.

• Lead and grow a multinational project management organization; hire and develop managers and project managers across countries and time zones.
• Design coverage and handoff models, strengthen team culture, and create career paths, training, and operating practices that raise the team’s craft.
• Set clear accountability and support consistent execution while balancing empathy, ownership, and performance.
• Oversee delivery from contract to go-live across high-volume, small-dollar implementations and large, multi-phase deployments.
• Scale playbooks, staffing models, and governance to project complexity so client experience and margin hold up across the portfolio.
• Aligning with Sales, Product, Support, Customer Success, and Professional Services to create a seamless client journey and effective handoffs.

• Bring acquired project management teams, tools, products, and delivery practices into the Kinective Launch Path framework.
• Assess what each team does well, decide what to standardize and what to retain, and lead the people side of the change.
• Build one scalable delivery model without losing the practices and strengths that made acquired teams successful.

• Define and maintain standards that give leaders clear visibility, accountability, and quality across active projects.
• Partner with Service Operations to mature PSA tooling, dashboards, forecasting, and capacity management.
• Use data and continuous improvement to strengthen workload management, project quality, client experience, timelines, and efficiency.

• Consistently delivering successful client implementations across the portfolio, with playbooks, staffing, and governance suited to project complexity.
• Providing leaders with reliable visibility into…