Field Service Engineer

Remote

Columbus, Ohio, United States of America

Pittsburgh, Pennsylvania, United States of America

Rochester, Minnesota, United States of America

Reno, Nevada, United States of America

Tulsa, Oklahoma, United States of America

Las Vegas, Nevada, United States of America

Detroit, Michigan, United States of America

Kansas City, Missouri, United States of America

Louisville, Kentucky, United States of America

Greenville, North Carolina, United States of America

Baltimore, Maryland, United States of America

St. Louis, Missouri, United States of America

Minneapolis, Minnesota, United States of America

Phoenix, Arizona, United States of America

Full time

R79579

We anticipate the application window for this opening will close on - 20 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Careers that Change Lives

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

As a Field Service Engineer (FSE) supporting Medtronic’s Hugo™ robotic-assisted surgery platform, you will serve as the primary technical partner for healthcare customers, ensuring system reliability and performance in clinical environments. This role is responsible for the installation, maintenance, repair, and troubleshooting of Hugo systems, while providing onsite technical support and training to healthcare professionals. The FSE collaborates closely with customers, engineering teams, and internal stakeholders to resolve complex technical issues, optimize system performance, and deliver feedback that supports continuous product improvement and customer success.

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

This is a remote, customer-facing position requiring residence in one of the following locations:
Baltimore, MD;
Rochester, MN;
St. Louis, MO;
Louisville, KY;
Pittsburgh, PA;
Greenville, NC;
Phoenix, AZ;
Reno, NV;
Detroit, MI;
Kansas City, MO;
Las Vegas, NV;
Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75%.

As a Field Service Engineer, you will be the technical expert customers rely on to install, maintain, troubleshoot, and optimize advanced medical technologies. You will partner directly with healthcare professionals, delivering hands‑on technical support that helps maximize system performance and supports exceptional patient care.

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.

• Diagnose and resolve electrical, mechanical, software, and system‑level issues to minimize downtime.

• Perform preventive maintenance, inspections, and system performance evaluations.

• Execute equipment repairs, modifications, and engineering change implementations.

• Provide technical guidance and operational training to clinical and customer support teams.

• Document service activities, technical findings, and corrective actions accurately.

• Collaborate with engineering and technical support teams to resolve complex customer challenges.

• Build trusted relationships with customers through responsive and professional service.

• High School Diploma or equivalent and 4+ years of experience…