Deputy Chief, Marketing and Communications

Summary

The first review of applications will begin on December 29, 2025.

Note to Applicants :
If you use your resume to auto-fill the application, please upload it separately when prompted; auto-filled resumes are not retained. A resume is required for full consideration.

Join Valley Metro as Deputy Chief, Marketing and Communications
, serving as a lead strategist for the awareness, reach, and brand identity of the Valley Metro organization, regional transit service, and the broader value of Valley Metro as an integral public service. Reporting to the Chief, Marketing and Communications, you will plan and direct marketing, public relations, media relations, crisis management, and digital/social engagement strategies that aim to generate ridership and strong rider satisfaction, elevate positive brand recognition, and widen our reach in our local communities and on the regional and national stage.

This position supports and leads the Marketing and Communications Departments, who set the agency’s tone and messaging, tell our story, expand our reach, and influence our public image and the everyday rider experience.

Every team member contributes to our mission of Connecting Communities | Enhancing Lives, with this position being critical to the development and collaboration within their teams and the wider Valley Metro organization, working with internal and external partners to promote our service and image.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.

• Bachelor’s Degree in Marketing, Communications, Public Relations, Journalism or a related field. Directly related experience may substitute for education on a year-for-year basis.
• Ten (10) years of experience directing, planning, overseeing marketing and/or communications programs, including five (5) years at the management and supervisory level.
• Strong marketing and media expertise, with a preference of a strong command of the metro Phoenix market and/or supporting a capital and/or operating environment.
• Exceptional written, presentation and verbal communication skills that can be applied across levels.
• Excellent and demonstrated judgment and diplomacy in working with diverse groups to communicate and market agency initiatives and programs.

Employment is contingent upon the results of a background check.

Valid Arizona driver’s license and safe driving record.

Human Resources reserves the right to call only the most qualified applicants to the selection process

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

• Oversees all communications and marketing functions within the Valley Metro organization, guiding how Valley Metro communicates and expands our awareness with riders, potential riders and other, key target markets.
• Develops agency messaging, tone and priorities for internal and external audiences alongside the Board, CEO and Chief and in collaboration with division heads and city partners.
• Works to deliver on the agency Strategic Plan specifically within the goal areas of Rider Experience and Stakeholder Collaboration and in support of other agency wide goals and priorities.
• Develops agency brand, marketing, and communication campaigns and programs to drive ridership, awareness and brand storytelling in alignment with community, national and industry trends and best practices.
• Guides and supports the agency’s media outreach and engagement strategy to generate positive and supportive earned media and PR through effective and creative working relationships and outcomes with our local, regional and national media outlets as well as other storytellers, influencers and partners.
• Develops quantifiable measures to track and report on outcomes from marketing and communications efforts; shares reporting internally and externally for buy-in, feedback and transparency.
• Establishes marketing partnerships and targeted marketing strategies to help reach agency goals,…