Sr. Manager Business Excellence

PRINCIPAL OBJECTIVE OF POSITION
This position will be responsible for the development and execution of site communications and content creation to support local initiatives. A self-motivated and talented communications lead who will drive internal communications for Client Phoenix. The person will be in charge of producing high-quality content and managing local employee events that engage employees at the site.

100% on-site

MAJOR DUTIES AND RESPONSIBILITIES
1. Develops communication content that drives employee engagement and is aligned with corporate branding guidelines. Components include but are not limited to PowerPoint, site communications, event schedules, surveys & questionnaires, newsletters, and other communications channels.
2. Lead and design employee events and communication forums in partnership with the Phoenix Leadership Team, presenting and moderating at these various local employee communications and events, e.g. Town Halls.
3. Support local roll-out and translation of enterprise-wide initiatives/communications such as corporate values, pulse surveys, total rewards communications, employee giving, etc.; pulls through all communications related to the people strategy and culture.
4. Build relationships and collaborate with Phoenix LT, business partners and cross-functional leadership in the development of communications strategies for key initiatives.
5. Maintain an integrated calendar of communications considering cadence, timing and tone, creating clarity in our communications channels for the site.
6. Supports issues management and policy communications related to employee communications as needed, responding in a timely manner.
7. Build and maintain understanding of core business functions to manage strategic and tactical communication initiatives.
8. Writes, edits, manages and/or translates creation of local communications.

This is intended to be a general job description and should not be construed as all inclusive.

DECISION MAKING
A. This position acts and makes final decisions on matters related to:

• Effectively manages resources

• Compliance with Client SOPs and policies, and regulatory agencies.

• Makes different resource allocations recommendations/decisions consistent with priorities, creating new ideas and processes, delivering results, driving for continuous innovation and demonstrating principled leadership skills.

B. Minimum supervision is received for execution of function. Regular communications with supervisor are mainly driven to inform state of the business, deviations from agreed plans, progress on special assignments or projects or critical operational situations.

CONTACTS
The position will frequently interact with the Phoenix LT in operational meetings, business support functions, and strategic planning activities to strategically integrate communication plans.

KNOWLEDGE/SKILL

• Bachelor's degree in communications, journalism, English or related field.

• Excellent writing and research skills, with knowledge of AP style and a keen attention to detail.

• Excellent PowerPoint skills.

• Ability to drive consensus across multiple stakeholders and to deliver a consolidated change and/or communication plan across multiple media and audiences.

• Experience working with teams to achieve stated goals.

• Experience in matrixed organization a plus.

• Superior written, verbal, editing and interpersonal communications skills.

• Proven ability to meet tight deadlines.

• Excels in fast-paced, challenging environment.

• Self-directed with proven ability to meet tight deadlines and balance multiple initiatives of importance.

• Proficiency with digital media and internal/external social media platforms.

• Expert experience with Microsoft products – Office [Word, PowerPoint], Outlook, SharePoint, and Adobe Products.

WORKING CONDITIONS
A. Frequent visits to manufacturing and warehouse areas.

A high degree of honesty and integrity is required of each employee and each one must ensure that all his or her subordinates share and maintain the same principles. All employees must support and comply with company Environmental, Health and Safety programs and ensure that all his or her subordinates comply with these requirements.